Tarife Attar is a luxury perfume oil brand that aims to enhance the sensory experience and uplift confidence through exquisite fragrances. With a focus on providing high-quality products, Tarife Attar offers a range of carefully crafted perfumes that cater to diverse preferences.
We are seeking a highly organized Virtual Assistant to join our dynamic e-commerce business. As a Virtual Assistant, you will play a vital role in supporting our operations across multiple platforms, such as Etsy, Shopify, and Amazon. Your responsibilities will encompass various tasks, including customer service, listing creation, and optimization.
The ideal candidate should possess a working knowledge of social media management, particularly with Facebook and Instagram. Proficiency in English and strong copywriting skills are essential. While you will have access to , we expect you to have a foundational understanding of marketing and copywriting principles.
To streamline our project management, we utilize Smartsuite, and therefore, we will provide training to familiarize you with the software and ensure you can effectively navigate and utilize its features.
Responsibilities:
1.) Customer Service: Provide excellent customer support by promptly responding to inquiries, resolving issues, and ensuring customer satisfaction. Handle customer communications through email, chat, Etsy Chat and other channels.
2.) Listing Creation and Optimization: Create engaging and informative product listings on Etsy, Shopify, and Amazon. Optimize listings with relevant keywords, attractive product descriptions, and compelling images to maximize visibility and conversion rates.
3.) Inventory Management: Assist in managing inventory levels, ensuring products are accurately listed and available for purchase. Monitor stock levels, coordinate with suppliers, and update inventory records as needed. We use Sumtracker as our inventory management software.
4.) Social Media Management: Develop and execute social media strategies to enhance brand awareness and engage with customers. Create and schedule engaging posts across platforms like Facebook, Instagram, and Twitter. Monitor and respond to comments and messages on social media channels.
5.) Business Operations Support: Assist with various administrative tasks to support smooth business operations. This may include data entry, creating SOPs, organizing files, generating reports, and coordinating with team members or vendors.
Skills Needed:
1.) E-commerce Platforms: Proficiency in using popular e-commerce platforms such as Shopify, WooCommerce, Magento, or Amazon Seller Central. This includes managing product listings, inventory management, order processing, and customer support.
2.) Customer Service: Excellent communication skills and a customer-centric approach to provide prompt and effective support via email, live chat, or phone. This involves addressing inquiries, resolving complaints, and ensuring customer satisfaction.
3.) Organization and Time Management: Strong organizational skills to efficiently manage multiple tasks, prioritize responsibilities, and meet deadlines. This includes keeping track of orders, managing calendars, and coordinating with various stakeholders.
4.) Product Research: The ability to conduct market research and identify trending products, competitive analysis, and customer preferences. This skill helps in identifying potential opportunities for product expansion and staying ahead of market trends.
5.) Data Entry and Analysis: Accurate data entry skills to maintain product information, pricing, and inventory records. Additionally, basic data analysis skills, such as generating reports and extracting insights from sales data, can be beneficial for improving business strategies.
6.) Social Media Management: Familiarity with social media platforms like Facebook, Instagram, Twitter, and LinkedIn. This includes creating and scheduling engaging content, monitoring social media channels, responding to customer inquiries, and utilizing social media tools for analytics and growth.
7.) Basic Graphic Design: Proficiency in basic graphic design tools like Canva or Adobe Photoshop can be advantageous for creating visually appealing product images, social media graphics, or promotional materials.
8.) Basic SEO Knowledge: Understanding of search engine optimization (SEO) principles to optimize product listings and website content for better visibility and increased organic traffic.
9.) Copywriting: Strong writing skills to create compelling product descriptions, promotional content, and customer communications. This involves using persuasive language, attention to detail, and proper grammar.
10.) Adaptability and Learning Agility: The ability to quickly adapt to changing technologies, platforms, and processes in the e-commerce industry. Being open to learning new tools and techniques is crucial for staying competitive.
Apply today!
We are looking forward to setting up an interview and getting to know you better!
Respectfully
Jordan
Founder at Tarife Attar LLC
APPLY FOR THIS JOB:
Company: TARIFÈ ATTÄR
Name: Jordan Richter
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