Maintenance Coordinator

We are a property management company located in Sarasota, FL. We rent roughly 200 homes in different locations within our town. We are searching for a full time maintenance coordinator for our team. One-two hours on the weekend to follow up with maintenance required. This person must have good verbal and written communication skills in English and is not afraid to direct vendors/workers to resolve maintenance issues. The role of MC is to update/respond/communicate to residents in a timely fashion regarding maintenance request. The MC is responsible to contact and hire vendors such as a plumber, handyman, electrician, painter, etc… to resolve maintenance issues. MC is to report to Team Leader for emergency maintenance matters for instruction and guidance.
Skills required to perform this job: firm/direct verbal and written communication style, good with people, management, multitask
Experience- work history: worked with software/programs, worked in a team setting, worked in the maintenance or management department, worked as least 1 year as VA,

Work hours: 8am-4pm and one-two hours on Sat & Sun (Eastern Time US)

Please understand that I am not looking for a perfectionist. I need to get to know you better to mold you into a position needed, but you must have some experience. I will only schedule a zoom or google chat to meet you if you provide the following and be honest:

1. How long have you worked as a VA?

2. Have you worked for a property management company? If yes, explain your responsibility and day to day operation (do not use the technology to help you explain ) and systems/platforms used.

3. What areas do you believe or that others have mentioned you need to improve?

4. What are your strengths or that others have mentioned you are the best in that area?

5. Do you have experience working in a fast paced setting? Are you a multi tasker?

6. Are you currently working? If yes, why are you leaving?

7. When can you start?

8. Do you have high speed internet and back up in case of power outage?

9. Give me a list of key words you have learned in property management. For example: tenant, client, owner, property, etc…

10. Tell me a bad situation or an experience that stayed with you forever and helped you grow in regards to your experience/time at the property management place. For example: On my first day of work my tenant reported the electrical outlets in her kitchen not working. I can tell in her voice that she was panicking and I assured her that we will have someone out there asap, but she wanted to know if they can come now because she was scheduled to train others how to cook that same day. When my electrician arrived at the scene he was shocked that every outlet in the kitchen was plugged with appliances. He advised my tenant to use other outlets in the home to avoid the circuit breaker from tripping. It was a simple fix to reset the breaker. The following week, I received a bill from the electrician for $225. For a second my heart stopped beating. I thought to myself, “this is a mistake”. I reached out to the electrician and was informed of the fees. The first 15 mins is $175 and an additional $50 for urgency. Luckily, I was able to charge this back to the tenant because she caused the problem, but I learned a few things. 1. Always ask the tenant to check and reset the breaker. 2. Know my vendor’s pricing and if there’s an urgent fee. 3. Don’t feel pressure to send out someone when it’s not an emergency.

How to apply for this position: I want you to state your name, state the questions given, and give an answer in a recording. You can reply back with an attached recording. Be yourself, use your natural speech, and do not edit the recording.