Client Success & Operations Manager for Digital Marketing Agency (Home Builders Niche)
THIS IS A CLIENT FACING ROLE. Only apply if you have great english and follow through on meeting actions
Are you well-versed in the digital marketing landscape with exemplary communication skills? Do you have a history of ensuring client satisfaction while understanding the nuances of marketing campaigns? We’re seeking a seasoned professional who can be the bridge between our clients and internal teams.
Company Overview:
We are a rapidly expanding digital marketing agency that specializes in catering to home builders. With a multi-faceted founder, we require a reliable individual to enhance client satisfaction, streamline operations, and ensure fruitful onboarding.
Position Overview:
The Client Success & Operations Manager is pivotal to our client relationships. Your role will ensure every client is not only informed but delighted with our services, whilst aiding our production team in delivering effective results.
Key Responsibilities:
Client Onboarding & Account Setup: Ensure new clients are effortlessly integrated, laying the groundwork for a durable relationship.
Preparation & Post-Call Tasks: Support in prepping for sales and client review calls. Document discussions, highlight action points, and oversee their prompt completion.
Client Communication: Provide regular insights to clients about their campaigns, promoting transparency and confidence.
Support Production Team: Be the link between clients and our production team, enabling concise and efficient exchanges.
Appointment Handling: Reorganize missed sales calls and coordinate appointments as necessary.
Engage in Client Calls: When required, you should be comfortable taking the lead in client calls, ensuring clarity and satisfaction.
Qualifications:
Marketing Know-How:
A minimum of 2-3 years of experience in a digital marketing role or a comprehensive grasp of digital marketing concepts.
Exceptional communication skills, both written and verbal.
Proficiency in diverse digital marketing tools and platforms.
Adeptness at multitasking with the ability to manage concurrent project components.
Robust organizational skills complemented by meticulous attention to detail.
Self-driven with a penchant for taking the initiative.
If you’re enthusiastic about crafting unparalleled client experiences and have the marketing acumen to back it up, we’re eager to connect with you!
Full time role
We use time tracking
dont apply if you’re not comitted
Apply using the keyword SUCCESS
/career-olj
APPLY FOR THIS JOB:
Company: On It Outsource
Name: Cameron
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