Marketing Manager and Operations Partner

The Village Kids’ Club is a small business located in Alameda, California. We provide children’s enrichment classes, after-school care and Summer “camps” (adventures during the days when there is no school).

My name is Nathan, and I’m the owner of the Village Kids’ Club – I’m looking for a person that can help me with marketing, customer service, and our website (on the Wix platform). I’ve posted this role as part-time, and I think it can also be nearly full time as there is plenty to do for folks that want to help run a business. I was in the corporate world for many years, and have worked with teams all over the world.

I am seeking a dynamic and versatile Marketing Manager and Customer Service partner. This role is pivotal in managing our day-to-day marketing efforts, customer service interactions, and website operations. The ideal candidate will be a proactive and creative professional capable of handling multiple aspects of our online presence and ensuring a seamless and professional experience for our community and members.

Key Responsibilities:

Marketing:
• Draft and send informative marketing emails, keeping our community and members engaged and updated.
• Manage and regularly update our social media accounts, ensuring consistent and engaging content.
• Actively engage with online groups and forums, particularly Parent Teacher Associations and parent groups, to promote our services.
• Design and implement effective advertisements and marketing materials.
Customer Service:
• Provide top-notch customer service through email and our website.
• Assist with bookings, cancellations, and billing inquiries, ensuring a smooth experience for our clients.
• Escalate complex issues as needed and provide timely follow-up.
• Develop and maintain customer service documentation and FAQs to enhance customer support.
Website Operations:
• Oversee the day-to-day operations of our Wix-based website.
• Implement and improve website automations for efficiency and effectiveness.
• Enhance the content and design of our email and SMS communications.
• Assist in improving the overall design and functionality of the website, ensuring it remains user-friendly and up-to-date.
Qualifications:
• Proven experience in digital marketing and customer service.
• Strong proficiency in using social media platforms and email marketing tools.
• Excellent written and verbal communication skills.
• Experience with website management, preferably with the Wix platform.
• Ability to work independently and manage multiple tasks effectively.
• Creative problem-solving skills and attention to detail.
• Background in education, child care, or related fields is a plus.
• Willingness to work in the very early morning to overlap with U.S. working hours
What We Offer:
• The opportunity to be a part of a vibrant and growing community-focused small business.
• A role that allows for creativity and independence in marketing and customer interactions.
• The flexibility and convenience of a virtual working environment.

If you are passionate about marketing, customer service, and want to contribute to the growth of a dynamic children’s service, we would love to hear from you. Join us at The Village Kids’ Club and be part of our mission to provide enriching experiences for children and families.

I am willing to go to a salaried position, and would like to start with hourly.