Medical Admin Assistant

We’re on the hunt for an exceptional Admin Assistant to join our dynamic team. Your mission? To become the backbone of customer experience by promptly addressing every client message, enhancing retention through personalized care, and mastering the financial operations with invoicing and billing expertise. Your invaluable contribution will pave the way for smoother processes, enabling the business to effortlessly welcome more clients. Ready to be the hero behind the scenes? Be part of our client’s success story!

This opportunity is ideal for someone ready to spread their wings, thrive in a dynamic environment, and make a meaningful impact on our client’s journey to success!

Responsibilities of the Admin Assistant:

Client Communication:
* Manage all client communication through their app.
* Respond promptly to text messages, ensuring no patient is left waiting.
* Provide updates even if no immediate action is required, assuring customers of follow-up.

Reports:
* Utilize pre-designed templates to run weekly reports on patient interactions.
* Reach out to patients not contacted in over 10 days to maintain engagement and support.

Billing/Invoicing:
* Generate and issue invoices for customized programs and treatments using the EMR system, Ervo.
* Keep track of payments and outstanding balances using Click to view
* Streamline billing processes to ensure accuracy and efficiency

Other Tasks:
* Transform mundane tasks into gold, supporting the business’s growth with your magical touch

Perks:

* 13th Month Bonus (Wild right?!)
* Permanent work-from-home / remote set-up
* Health insurance
* Dental insurance
* Mental health insurance
* Great starting salary
* Growth opportunity
* Performance-based raises
* Prizes and bonuses

Qualifications:

* Must have a strong background in customer service and invoicing/billing within the healthcare, holistic, medical, clinical, or telemedicine industries.
* Must have experience with CRM systems (preferably Click to view) and, ideally, electronic medical records (EMR).
* Must be a clear and accurate communicator, highly organized, excellent at time management, detail-oriented, proactive, and self-starting.
* Must demonstrate a high level of care and empathy, confidence without timidity, and a reliable commitment to long-term engagement with the company.
* Must maintain boundaries and deliver on their promises, not just say yes to everything without follow-through.

Specifics:
* 100% Remote
* Compensation: $9k-12k/yr
* Work Schedule: Graveyard shift (PST time zone)

Don’t forget to attach your PDF resume and send it to Click to view. Please indicate the job title “Medical Admin Assistant” in the subject line. We value those who follow instructions.