Medical Appointment Scheduler/Receptionist

We are seeking a motivated Medical Appointment Scheduler/Receptionist to join our team. We are a mental health practice with multiple providers located in California. We are looking for someone with a strong work ethic, excellent verbal, written communication, and computer skills that take initiative, works independently, is friendly, and is self-motivated. Must have a good internet connection and be able to work US Pacific Time 9 AM-5:30 PM.
***Must be fluent in English and great at talking on the phone with clients.***

The Medical Appointment Scheduler/Receptionist will be responsible for scheduling therapy appointments, handling customer service-related issues, sending out intake forms, putting data into the EHR system, verifying insurance coverage on insurance portals.

Responsibilities include but are not limited to:
• Manage intake calls (answer phone and email, schedule intake appointments with an appropriate therapist, answer potential client questions)
• Check insurance benefits
• Track incoming calls and referrals
• Communicate with clinicians regarding scheduling
• Communicate with management regarding intake metrics and streamlining of intake processes
• Keep EHR client files organized and manage intake paperwork collection

Qualifications/Experience:
• Experience with medical scheduling and managing multiple provider calendars
• Great customer service attitude
• Proficient in Google Suite applications (Google Sheets is a must)
• Well organized with great attention to detail and accuracy
• Professional, friendly manner and professional appearance
• Ability to perform effectively in stressful situations and willing to adapt and initiate appropriate changes

Personality traits we’re looking for:
• Must be a self-starter, punctual and reliable
• Must be organized and give attention to details
• Great at multi-tasking, and enjoy a fast-paced working environment
• Must be professional, enjoys helping other people, and a team player

Education and Experience Qualification Requirements:
High School Diploma Required
Minimum 2 years of experience with medical scheduling
Mental Health scheduling experience is highly preferred
Knowledge of insurance is highly preferred

We are looking to fill a full-time position (40 hours a week). Training will be provided for tasks and they will be scaled up gradually. Please do not apply if you do not have the above qualifications.

*****If you are interested, please submit a resume and short video introduction describing yourself, what you are looking for in a position, your experience/qualifications, why you think you would be a good fit, what you are doing currently, and what type of hours/time you are looking for. Also complete our job application here: Click to view/euQgni3VEwR1nHeL6 *****

Thank you and we look forward to hearing from you and scheduling an interview.