Medical Appointment Setter

***To consider your application, please do not forget to send us a link to your most updated Resume/ CV***

Are you awesome at scheduling appointments for clients, customers, or patients? Are you SUPER ORGANIZED and Detail Oriented? Are you able to book, and confirm appointments, and keep track of any changes?

The Medical Appointment Setter role is one of the core positions at LunaJoy.

At LunaJoy, we treat mental health disorders in women throughout their lifespan: adolescence, pregnancy, postpartum, infertility, miscarriage, menopause, and aging affecting 36M women.

If you have a minimum of 2 years+ of experience working remotely/ virtually as a Medical Appointment Scheduler. And you’ve supported the front desk & lead a company in booking clients, customers, and patients in an organized manner. Have a lot of contact with their patients to schedule an appointment via text, chat, and calls with the US market. Then CONGRATS!!

We are looking for highly motivated individuals who are willing to undergo a one-week paid training program to become full-time employees. During the training program, you will learn about the specifics of the job, the tools and platforms that our team is using, and the culture of LunaJoy. Successful candidates will be evaluated based on their performance during the training program, and only the top performers will be selected to become full-time employees.

*if you have NOT worked remotely as a Medical Appointment Scheduler, then please do not apply for this position*

RESPONSIBILITIES INCLUDE:
-Book patient appointments.
-Handling incoming/outgoing calls
-Following organizational policies and procedures for scheduling appointments, communicating with patients, and updating medical records
-Providing information about treatment options to patients and their families, answering questions about insurance coverage, filing claims, and helping patients navigate the claims process
-Explaining insurance coverage to patients and helping them understand how much they will have to pay out of pocket for services rendered
-Gather and collect patients’ forms and personal information for appointments and will file and store them in designated locations
-Maintaining confidential medical records for each client in accordance with HIPAA guidelines
-Scheduling appointments with clients based on their availability and preferences, confirming appointments via phone or email, and updating patient files with new information
-Providing customer service to patients by answering questions about insurance coverage, billing issues, and other topics related to medical care.
-Coordinate with the Billing, Hiring & Credentialing departments for information to support the patient’s needs.
-Taking detailed notes during appointments and recording them in the patient’s file.
-Coordinating with staff members to ensure that all patient needs are met before and after their appointments

REQUIREMENTS:
-Bachelor’s Degree or equivalent
-Must have 2+ years of experience in using AdvancedMD, EHR/PM to book patient appointments a MUST.
-Experienced in Chat, Inbound, and Outbound calls contacting patients and clinicians.
-Knowledge of medical terminology, CPT codes, and ICD-10 codes preferred.
-Strong and effective results-oriented customer service representative
-Experience working in a medical office or healthcare setting
-Familiarity with electronic health records (EHR) or practice management software
-Excellent verbal and written communication skills.
-Experienced in using GHL or other CRM tools.
-Excellent analytical skills, and high proficiency in Microsoft Excel /Google Spreadsheets.
-Must be self-directed, highly motivated, and organized, with strong interpersonal, written, and oral communication skills.
-MUST be committed to RESULTS with great problem-solving skills
-Excellent Time Management skills
-Attention to detail combined with great common sense in analyzing the patient’s needs.
-Excel at getting tasks done accurately and efficiently the FIRST time
-Work independently and well with a team
-Ability to multitask, and work effectively under pressure and deadlines
-Take initiative, organize and complete projects with minimal direction and micromanaging
-Goals and KPI focused.

EXPERIENCE WITH TECHNOLOGY & TOOLS:
-AdvancedMD
-Go High Level (GHL)
-Google Suites
-Asana
-Slack

A STRONG CANDIDATE has these qualities:
-Consistent availability & looking for a long-term position
-Highly responsive – Speed and high-quality responses to colleagues, clients, and partners are a differentiator for our company. -We have high expectations on this front.
-You should be available full-time with no other major commitments during a typical Monday-Friday during regular US-Eastern business hours.
-You plan for this to be the only job that you’re working. No side hustles or part-time work with other companies.
-Incredibly organized and you have a history of proactively following through on all commitments and tasks at a high-quality level.
-Excellent English writing and speaking abilities – Proper English grammar is essential and would be as strong as those of our US-based team members.
-Passionate and driven.
-Willingness to get on Zoom or Google Meet to have a conversation with the team and the leadership team
-Willingness to use Time Doctor as the company’s time-tracking system.

For full-time offers (after training), it is essential that you are available to work 40 hours per week during US hours (in the New York timezone). The monthly compensation for successful candidates ranges from PHP40,000 and PHP60,000 per month.

***To consider your application, please do not forget to send us a link to your most updated Resume/ CV***