Medical Assistant

We are in search of a highly organized and detail-oriented Medical Virtual Assistant to play a pivotal role in ensuring seamless operations within a medical office environment. The successful candidate will be adept at various administrative tasks, including data entry, appointment scheduling, records management, prescription refills, and patient insurance verification. Attention to detail, commitment to patient confidentiality, and adherence to HIPAA regulations are paramount for this role.

Key Responsibilities:

•Appointment Scheduling and Calendar Management: Coordinate and schedule appointments for healthcare providers and patients. Manage calendars to ensure efficient use of time and resources.

•Patient Communication: Facilitate communication between patients and healthcare providers, including relaying messages, scheduling follow-up appointments, and addressing inquiries.

•Documentation and Record Keeping: Maintain accurate and up-to-date medical records, including patient histories, treatment plans, and test results. Ensure compliance with regulatory standards and protocols for medical documentation.

•Billing and Coding Support: Assist in coding procedures and diagnoses accurately for billing purposes. Collaborate with the billing department to resolve any discrepancies and ensure timely reimbursement.

•Medication and Prescription Management: Manage prescription refills, including coordinating with pharmacies and obtaining prior authorizations when necessary. Maintain medication records and ensure patients receive necessary prescriptions in a timely manner.

•Virtual Team Collaboration: Engage in virtual team meetings and collaborate with colleagues to coordinate patient care and administrative tasks effectively. Utilize virtual communication tools to facilitate seamless collaboration and information sharing.

•Data Entry and Organization: Input patient information, treatment plans, and other medical data into electronic health record (EHR) systems accurately and efficiently. Organize medical records and documentation to ensure easy retrieval and accessibility.

•Insurance Verification: Verify patient insurance coverage and eligibility for medical services. Communicate with insurance providers to obtain necessary authorizations and resolve coverage-related issues.

•Insurance Pre-Authorizations: Assist in obtaining pre-authorizations for medical procedures and services from insurance companies. Follow up on authorization requests and ensure timely approvals to facilitate patient care.

Qualifications:
•Excellent English communication and interpersonal skills (oral and written), with the ability to build relationships with clients and colleagues.
•At least 2 years of work experience in BPO/Customer Service.
•Proficient in virtual office tools, EHR systems, and communication platforms.
•Strong customer service and critical thinking skills.
•Proficient with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
•Understanding of HIPAA regulations and the importance of patient data confidentiality.
•Strong problem-solving skills and ability to work with minimal supervision.
•Willingness to work on Pacific Standard Time (PST) schedule.
•High school diploma or equivalent.

System and Work Setup Requirements:
•A stable and high-speed internet connection preferably 25 MBPS or higher with backup in cases of power interruption or service provider issues
•Own PC/laptop with 8GB RAM, and a processor of Core i3 / AMD Ryzen 3 / 2013 Mac equivalent or higher; Windows 10 or above / Catalina 10.15 or newer; with up-to-date web browsers, and security software, 500GB/128 SSD storage
•Headset/earphone with noise cancellation and webcam at 720p or higher resolution
•A designated, quiet, and well-organized workspace free from distractions to facilitate focused work

Benefits:
•Permanent remote work setup
•Competitive starting rate paid in USD, plus performance incentives
•Internet allowance
•Paid US holidays
•Performance incentives
•HMO Insurance (PH)
Opportunities for career growth and professional development.
Collaborative and dynamic work culture.