Medical Assistant/administrator

Interviews for this position have been set- no new applicants please.

Looking for a rockstar with excellent spoken and written English language skills and nursing experience to help launch a top quality concierge medical hormone and thyroid practice. We will be 90% virtual but based in Southlake Texas. The employee will be working directly with the physician owner as well as independently on many tasks. This position has the potential for full time as the practice schedule fills. To apply for this job please submit a one minute video detailing your Cerbo experience and how you would be great for this job.

Job duties
1. Help the physician set up smooth practice workflow inside Cerbo. Strong experience in Cerbo EMR is REQUIRED to apply for this position. This task is expected to last approximately 2 weeks initially, but then continual improvement of patient experience ongoing.

2. Using Google account and google workspace phone and email: research, arrange and organize marketing visits (via email and phone) for the physician with referring providers, keep contact lists and communicate with referrers via email, thank you letters. Promote and set up local speaking opportunities for the physician, either online or in-person with groups who consist of either online clients or referring providers. This will be our main focus after the EMR setup, until the schedule is full. After that the physician will continue to make in person visits two days per month.

3. Arrange one on one discovery calls with patients, setting expectations for the call ahead of time. These one on one calls are to continue until the schedule is filled.

4. Answer phone calls and messages and manage the CERBO patient portal. Schedule patient appointments. Answer questions for patients about questionnaires and help them complete the required documents. Send records requests. Scan and forward selected med records to the physician for review. Collect payment cards and post charges. Generate itemized bills for patients to submit to insurance. Order and follow up on labs and prescriptions. Make referrals to providers. Forward patient handouts, send recall notices, texts, calls. Post labs into spreadsheets for easy use and viewing by the physician.

5. Create and follow SOP’s for proper office protocols. Sign and follow a HIPAA privacy business associate agreement. Supervise and train subsequent hires of further virtual assistants once they are needed.