Medical Biller – Virtual Assistant

Job Title: Medical Biller – Virtual Assistant
Location: Remote
Interviewer: Frank

Virtual Rockstar is an industry-leading company based in Arizona that specializes in offloading administrative tasks from healthcare clinics to streamline operations. We hire specifically in the Philippines, aiming to build and strengthen families in the region through meaningful employment opportunities. We are committed to hiring individuals who not only meet our job requirements but also align with our core values and long-term vision.

Virtual Rockstar is seeking a full-time Virtual Medical Biller to join our client’s Physical Therapy practice in Pennsylvania. Our client’s dedicated team is committed to exceeding every patient’s expectations through personalized, one-on-one care. As a Virtual Medical Biller, you will play a vital role in ensuring the efficient operation of our client’s practice by handling a range of administrative and billing tasks. You will be responsible for managing patient inquiries, maintaining accurate records, verifying insurance coverage, processing claims, and resolving billing discrepancies to ensure timely and accurate reimbursement.

Responsibilities:

Handle patient inquiries via phone and email with professionalism and empathy.
Maintain patient records and ensure confidentiality and privacy.
Greet patients and provide directions within the facility, ensuring a welcoming environment.
Assist with appointment rescheduling and send personalized communications to patients.
Verify patient insurance coverage and update patient files with insurance information.
Obtain pre-authorizations for procedures and explain insurance benefits to patients.
Liaise with insurance providers to clarify coverage details and track the status of pending claims.
Process and submit claims to insurance companies and follow up on unpaid claims.
Post payments to patient accounts and resolve billing discrepancies promptly.
Review and appeal denied claims to maximize reimbursement.
Ensure compliance with coding and billing regulations to prevent errors and fraud.
Generate billing reports for management to track performance and revenue.

Requirements:

Previous experience in medical billing or healthcare administration is required.
Proficiency in medical billing software and knowledge of billing and coding practices.
Experience using Stride EMR and Tebra billing software is a plus.
Excellent communication skills, both written and verbal, with a customer service-oriented approach.
Strong attention to detail and organizational abilities to manage multiple tasks efficiently.
Ability to work independently in a remote environment and collaborate effectively with team members.
Knowledge of insurance verification and authorization processes is preferred.

Benefits:

Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.

How to Apply:

To apply for this position, please send us a copy of your updated resume and a Loom video (not Google Drive) addressed to The Rockstar Team. In the video, explain your relevant work history and give a brief introduction about yourself. Please provide detailed insights into your previous experience as a virtual assistant. If you have prior experience supporting a Physical Therapy team, we’d appreciate hearing about it. We’re seeking candidates with outstanding communication and customer service skills, so please emphasize these qualities in your video introduction. Lastly, share your creative ideas on how you can contribute to the growth and success of our company. We’re eager to see your application!