Medical Front Office Coordinator – Virtual Assistant (MUST BE BILINGUAL SPANISH)

Virtual Rockstar is an industry-leading company based in Arizona that specializes in offloading administrative tasks from healthcare clinics to streamline operations. We hire specifically in the Philippines, aiming to build and strengthen families in the region through meaningful employment opportunities. We are committed to hiring individuals who not only meet our job requirements but also align with our core values and long-term vision.

Virtual Rockstar is seeking a full-time Front Office Medical Virtual Assistant to join our client’s physical therapy practice in Texas. As a Medical Virtual Assistant, you will play a crucial role in our client’s practice by handling front desk duties and assisting with billing tasks. You will be responsible for ensuring seamless communication with patients, scheduling appointments, managing paperwork, and supporting the billing process. The ideal candidate will be detail-oriented, organized, and proficient in multitasking. Fluency in both English and Spanish is required for this position.

Responsibilities:
Answer phones and respond to patient inquiries promptly and professionally.
Schedule appointments and manage the appointment calendar efficiently.
Check emails and faxes regularly, responding or forwarding as necessary.
File patient documents accurately into the electronic medical records (EMR) system.
Follow up with physician offices and document communication in the EMR.
Ensure that patient care plans are up-to-date and notify therapists of upcoming re-evaluations or progress reports.
Contact new patients the day before their evaluation appointment to confirm details.
Verify insurance coverage and submit insurance claims accurately and in a timely manner.
Notify treating therapists of any claims in error status and take appropriate action.
Follow up with insurance companies to provide requested information.
Ensure that insurance information matches our systems accurately and conduct regular checks.
Monitor and communicate with therapists regarding patients approaching Medicare cap or total visits approved by insurance.
Track and report specified key performance indicators (KPIs) for weekly and monthly reporting.
Additional Responsibilities:
Assist with social media marketing initiatives and email campaigns to promote our practice.
Send Google Review requests to patients to gather feedback.
Create instructional Loom videos for various processes and update them as needed.
Experience with EMR systems such as PT Everywhere, Flodesk, and Canva is preferred.

Qualifications:
Previous experience in a medical office setting, preferably in a similar role.
Proficiency in multitasking and managing competing priorities effectively.
Excellent communication skills and a professional demeanor.
Strong attention to detail and accuracy in documentation.
Ability to work independently and as part of a remote team.
Fluency in both English and Spanish is required.
Familiarity with EMR systems, billing processes, and social media platforms is an asset.

Benefits:
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.

How to Apply:
To apply for this position, please send us a copy of your updated resume and a Loom video (not Google Drive) addressed to The Rockstar Team. In the video, explain your relevant work history and give a brief introduction about yourself. Please provide detailed insights into your previous experience as a virtual assistant. If you have prior experience supporting a physical therapy team, we’d appreciate hearing about it. We’re seeking candidates with outstanding communication and customer service skills, so please emphasize these qualities in your video introduction. Lastly, share your creative ideas on how you can contribute to the growth and success of our company. We’re eager to see your application!