Medical Virtual Assistant

We are looking for a medical virtual assistant that has experience performing administrative support tasks that include outbound medical scheduling/calendaring, business travel arrangements, online research, and strong tech knowledge in Excel. This position requires critical thinking and excellent customer service skills via phone and email. This is an intermediate-advanced position requiring the ability to create schedules based upon various client locations and the availability to create schedules that maximize productivity, minimize travel, and provide excellent customer service.

The ideal candidate would be someone who is outgoing and professional and has experience scheduling outbound appointments and telehealth appointments. Experience in scheduling Telehealth, home healthcare visits or similar is preferred.
If you have a college degree in areas of accounting, healthcare, pharmacy, or medicine, that is a plus as we are seeking someone who has critical thinking skills.

You must be proficient in writing and speaking English, and familiar with MS Teams, Outlook, Google Maps, and Excel. The more tech savvy you are, that is a plus in this position.

Our ideal candidate has a minimum of 2 years full-time working as a virtual medical assistant in the area of Telehealth, healthcare, home health, or other healthcare environments where there are complex scenarios that require quick thinking for accurate scheduling.

* You must have excellent customer service skills.
* Ability to speak and write English clearly and professionally.
* Very detail oriented
* Positive attitude, outgoing with the ability to communicate with assertiveness.
* Solution mindset
* Not afraid to ask questions
* Tech savvy
* Must be able to work during the hours between 8am-6pm USA Pacific Time zone. M-F.
* Must have competency in using Outlook, Excel, Microsoft Teams.
* Fast and reliable internet and a computer that is less than 3 years old.

Please answer the following questions to be considered. (NOTE- if you can’t answer these questions in your response to this position do not apply as we will not consider you)
1. What type of scheduling have you performed? Provide details.
2. What was the most complex situation you have encountered with scheduling appointments and why?
2. List the types of software you are competent using.
3. Confirm you can work USA PST time.
4. Define excellent customer service?
5. Provide your pay expectations.

MUST send a resume/CV and answer the above questions. We won’t review your interest in this position without answering the above questions or sending your resume/CV.
Also, if you have a voice recording, provide your resume, AND answer the above questions, we will prioritize reviewing your interest in this position.

Please submit your CV/resume and answer the questions to: Click to view.

Thank you.