Medical Virtual Assistant – Appointment Setter

Job title: Medical Virtual Assistant – Appointment Setter

Are you passionate about providing exceptional patient care and making a positive impact in the healthcare industry? We’re seeking a dedicated Medical Virtual Assistant – Appointment Setter to join our team.

Interviewer: Kristi
Location: California (Remote) Night shift PST

About Us:
Virtual Rockstar is a leading company based in Arizona that specializes in offloading administrative tasks from physical therapy clinics to streamline operations. We hire specifically in the Philippines, aiming to build and strengthen families in the region through meaningful employment opportunities. We are committed to hiring individuals who not only meet our job requirements but also align with our core values and long-term vision.

Role Overview:
As a Medical Virtual Assistant – Appointment Setter, you’ll play a crucial role in our clinic’s operations by handling incoming calls, scheduling appointments for patients, and conducting outbound calls as necessary. Your exceptional English language proficiency and outstanding customer service skills will be instrumental in delivering a seamless patient experience.

Key Responsibilities:
Answering incoming calls from patients and providing assistance with appointment scheduling.
Efficiently scheduling patient appointments while ensuring accuracy and adherence to clinic protocols.
Conducting outbound calls to patients for appointment reminders, follow-ups, and other communication as needed.
Collaborating with healthcare providers and staff to coordinate patient appointments and optimize clinic scheduling.
Utilizing electronic health record systems to update patient information and maintain accurate appointment records.
Assisting with insurance verification and pre-authorization processes (experience in this area is a plus).
Providing administrative support to the clinic as needed, including data entry and documentation tasks.

Qualifications:
Proven experience in appointment setting, preferably in a physical therapy clinic setting.
Excellent English language skills, both verbal and written, with a clear and professional communication style.
Strong interpersonal skills and a passion for delivering excellent customer service.
Ability to multitask effectively in a fast-paced environment while maintaining attention to detail.
Proficiency in using computer systems and software applications for scheduling and communication.
Experience with insurance verification and pre-authorization processes is advantageous.
A positive attitude, adaptability, and a willingness to learn and grow within the role.

Benefits:
Competitive salary commensurate with experience.
Retirement and health benefits.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.

How to Apply:
To apply for this position, please send us a Loom video (not Google Drive) addressed to The Rockstar Team. In the video, explain your relevant work history and give a brief introduction about yourself. Please provide detailed insights into your previous experience as a Medical Virtual Assistant, especially inpatient appointment scheduling. If you have prior experience supporting a Physical Therapy Clinic, we’d appreciate hearing about it. Additionally, describe how you typically handle situations where patients refuse to schedule appointments. We’re seeking candidates with outstanding communication and customer service skills, so please emphasize these qualities in your video introduction. Lastly, share your creative ideas on how you can contribute to the growth and success of our company. We’re eager to see your application!