Medical Virtual Assistant – Virtual Assistant

Job Title: Medical Virtual Assistant – Virtual Assistant
Location: Remote
Interviewer: Lisa

Virtual Rockstar is an industry-leading company based in Arizona that specializes in offloading administrative tasks from healthcare clinics to streamline operations. We hire specifically in the Philippines, aiming to build and strengthen families in the region through meaningful employment opportunities. We are committed to hiring individuals who not only meet our job requirements but also align with our core values and long-term vision.

Virtual Rockstar is hiring a full-time Medical Virtual Assistant. Join a dynamic team dedicated to improving lives one step at a time through exceptional patient care. Our client, a prominent physical therapy practice in Ohio, prioritizes patient-centric service and strives to make the healthcare experience seamless and supportive.

Responsibilities:
Confirm patient appointments and manage appointment calendar efficiently.
Handle patient inquiries via phone and email with professionalism and empathy.
Maintain patient records and ensure accuracy and confidentiality.
Coordinate daily schedules with medical staff to optimize patient flow.
Respond to frequently asked questions and provide accurate information.
Manage appointment rescheduling and maintain an organized waitlist.
Obtain pre-authorizations for procedures and update patient files with insurance information.
Liaise with insurance providers to verify coverage details and track claims.
Assist patients with insurance-related queries and billing concerns.
Manage therapists’ schedules and coordinate patient appointments effectively.
Send personalized appointment reminders and follow-up communications.
Maintain electronic medical records and ensure compliance with HIPAA regulations.
Provide administrative support such as data entry and report generation.

Requirements:
Proven experience as a medical assistant, virtual assistant, or in a similar role.
Strong organizational and multitasking skills with attention to detail.
Excellent communication abilities, both written and verbal.
Proficiency in using medical scheduling software and electronic medical records (EMR) systems, Optimus PT preferred.
Knowledge of medical terminology and insurance procedures.
Ability to work independently and efficiently in a remote environment.
Compassionate and patient-focused demeanor.

Benefits:
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.

How to Apply:

To apply for this position, please send us a copy of your updated resume and a Loom video (not Google Drive) addressed to The Rockstar Team. In the video, explain your relevant work history and give a brief introduction about yourself. Please provide detailed insights into your previous experience as a virtual assistant. If you have prior experience supporting a Physical Therapy team, we’d appreciate hearing about it. We’re seeking candidates with outstanding communication and customer service skills, so please emphasize these qualities in your video introduction. Lastly, share your creative ideas on how you can contribute to the growth and success of our company. We’re eager to see your application!