Medical Virtual Assistant – Virtual Assistant

Job Title: Medical Virtual Assistant – Virtual Assistant
Location: Remote
Interviewer: Alcina

Virtual Rockstar is an industry-leading company based in Arizona that specializes in offloading administrative tasks from healthcare clinics to streamline operations. We hire specifically in the Philippines, aiming to build and strengthen families in the region through meaningful employment opportunities. We are committed to hiring individuals who not only meet our job requirements but also align with our core values and long-term vision.

Virtual Rockstar is hiring a full-time Medical Virtual Assistant to join our client’s physical therapy practice in California. Are you passionate about patient care and thrive on ensuring every individual feels valued and supported? Join our client’s dynamic physical therapy practice as a Medical Virtual Assistant and play a crucial role in delivering exceptional patient experiences.

Responsibilities:
Confirm patient appointments and manage appointment calendar with precision and attention to detail.
Handle patient inquiries promptly and professionally via phone and email, ensuring exceptional communication and empathy.
Maintain accurate and confidential patient records, adhering to HIPAA guidelines.
Coordinate daily schedules in collaboration with medical staff to optimize patient care and therapist efficiency.
Ensure patient privacy and confidentiality at all times.
Handle appointment rescheduling efficiently to accommodate patient needs.
Manage referrals from other healthcare providers, verifying insurance coverage and obtaining pre-authorizations.
Update patient files with insurance information and explain benefits to patients as needed.
Liaise with insurance providers to clarify coverage details and resolve issues.
Coordinate therapist schedules and manage patient appointments seamlessly.
Send appointment reminders and respond to patient inquiries in a timely manner.
Maintain electronic medical records with accuracy and attention to detail.
Provide virtual assistance to patients, answering calls and assisting with inquiries effectively.
Prepare documents and manage email correspondence professionally.
Perform data entry tasks and generate basic reports as required.
Maintain a waitlist for appointments and assist in creating standard operating procedures (SOPs) for improved practice efficiency.
Experience with WebPT EMR is preferred.

Requirements:
Proven experience as a Medical Assistant, Virtual Assistant, or similar role in a healthcare setting.
Strong knowledge of medical terminology and familiarity with electronic medical records (EMR) systems; experience with WebPT EMR is highly desired.
Excellent communication and interpersonal skills with a patient-centric approach.
Organizational skills and ability to manage multiple tasks with precision.
High level of professionalism and commitment to patient confidentiality.
Problem-solving skills and ability to work independently in a remote environment.

Benefits:
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.

How to Apply:

To apply for this position, please send us a copy of your updated resume and a Loom video (not Google Drive) addressed to The Rockstar Team. In the video, explain your relevant work history and give a brief introduction about yourself. Please provide detailed insights into your previous experience as a virtual assistant. If you have prior experience supporting a Physical Therapy team, we’d appreciate hearing about it. We’re seeking candidates with outstanding communication and customer service skills, so please emphasize these qualities in your video introduction. Lastly, share your creative ideas on how you can contribute to the growth and success of our company. We’re eager to see your application!