Medical Virtual Assistant – Virtual Assistant

Job Title: Medical Virtual Assistant – Virtual Assistant
Location: Remote
Interviewer: Don

Virtual Rockstar is an industry-leading company based in Arizona that specializes in offloading administrative tasks from healthcare clinics to streamline operations. We hire specifically in the Philippines, aiming to build and strengthen families in the region through meaningful employment opportunities. We are committed to hiring individuals who not only meet our job requirements but also align with our core values and long-term vision.

Virtual Rockstar is seeking a Medical Virtual Assistant to join our client’s progressive team in Florida. They are a leading physical therapy practice dedicated to changing lives and challenging the status quo in healthcare. They pioneer advancements in health and wellness through customer excellence, innovation, and autonomy. Their core values—Accountability, Altruism, Collaboration, Growth Mindset, and Social Responsibility—guide everything they do.

This role is pivotal in providing exceptional patient care and administrative support, ensuring seamless operations and maintaining patient satisfaction.

Responsibilities:
Confirm patient appointments and manage scheduling.
Handle patient inquiries via phone and email, providing accurate information and assistance.
Maintain patient records and ensure data accuracy and completeness.
Greet patients warmly and provide directions within the facility.
Ensure patient privacy and confidentiality at all times.
Follow up with patients post-session to ensure satisfaction and address any concerns.
Manage referrals from other healthcare providers and coordinate appointments.
Send personalized communications to patients as needed.
Verify patient insurance coverage and benefits.
Obtain pre-authorizations for medical procedures from insurance providers.
Update patient files with current insurance information and explain insurance benefits to patients.
Liaise with insurance companies to clarify coverage details and resolve issues.
Respond promptly to patient inquiries regarding insurance and billing.
Maintain electronic medical records (EMR) accurately and securely.
Answer calls and assist patients virtually with professionalism and empathy.
Perform data entry tasks and generate basic reports as required.
Assist with filing, equipment maintenance, and other administrative duties as assigned.

Requirements:
Proven experience as a Medical Virtual Assistant or similar role in a healthcare setting.
Knowledge of medical terminology, insurance procedures, and patient care protocols.
Experience with A2C Medical, FormDr, Availity, and Dropbox preferred.
Strong communication skills, both verbal and written.
Excellent organizational and multitasking abilities with attention to detail.
Ability to maintain patient confidentiality and adhere to HIPAA regulations.
Proficiency in using electronic medical records (EMR) systems and other relevant software.
Compassionate demeanor with a commitment to patient-centered care.
Flexibility to adapt to changing priorities and a dynamic work environment.

Benefits:
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.

How to Apply:

To apply for this position, please send us a copy of your updated resume and a Loom video (not Google Drive) addressed to The Rockstar Team. In the video, explain your relevant work history and give a brief introduction about yourself. Please provide detailed insights into your previous experience as a virtual assistant. If you have prior experience supporting a Physical Therapy team, we’d appreciate hearing about it. We’re seeking candidates with outstanding communication and customer service skills, so please emphasize these qualities in your video introduction. Lastly, share your creative ideas on how you can contribute to the growth and success of our company. We’re eager to see your application!