Medical Virtual Receptionist

PLEASE READ BEFORE APPLYING

If you feel like you are a good candidate, please fill up our application form using this link: Click to view/forms/98cb513b26df9f0e1f916e59009858dc?r=use1

*Please note that filling up the application form is a MUST and OLJ application would not be entertained*

Once done, please send a message to the Skype ID below with this format Medical Virtual Receptionist| Name | OLJ, and your resume attached.
Click to view/invite/qFGauTYu3j3q

Medical Virtual Receptionists are executives who perform administrative tasks for healthcare practitioners. Most Healthcare Providers are swamped with administrative tasks and with the Covid-19 Outbreak, this has only gotten worse and more expensive. Medical Virtual Receptionists ensure the smooth functioning of a Healthcare Practice. They improve productivity and profitability in private practices, clinics, hospitals, and other healthcare facilities.

Responsibilities:
– Triage incoming, and existing patient inquires
– Scheduling and reschedule appointments
– Transcribe messages for clinical staff
– Answer inbound calls from the unit phone queue and make outbound calls to providers and members regarding authorization request status
– Accurately enter authorization requests and submitted documents into the authorization system
– Obtain all necessary documentation required to process referrals and requests for covered services
– Respond to inquiries regarding the authorization processes and request statuses from providers, members, and staff from other departments
– Manage Contact Centre operations – Inbound and Outbound Calls, Email and Chat
– Appointment Scheduling – Manage Appointments, rescheduling and cancellations
– EMR Management – Ensure EMR is always up to date. Edit and Modify as needed
– Order prescriptions
– Complete Patient Charts
– Insurance Follow-ups
– Confirms benefits and eligibility
– Submits prior authorizations for services

Requirements:
– Associate’s degree in business, health science, healthcare, health management, or a related field
– Knowledge of medical terminology and human anatomy a plus
– A strong work ethic your patients and your teammates can rely on
– Strong team spirit and “team-first” mentality
– A bright, problem-solving mindset + attention to detail
– Personability (enjoy talking to people, and talking to patients in particular [note that this role involves primarily phone-based and virtual patient encounters])
– Tech-savvy
– Medical Assistant (MA) or Certified Nursing Assistant (CNA) qualification is an advantage