Member Success Manager

This Opportunity is for you if…

You’re looking to help those in the construction industry build amazing businesses.
You have an owner’s mentality, with strong problem solving, leadership and accountability qualities.
You want to run a community of business owners focused on business performance, integrity and high personal standards.
Are eager to work within a system and framework and advise our members within this rather than based on your best guess or exclusive experience (We want you to align experience with our framework)
You want to see behind the curtain of hundreds of Residential Building Companies and take responsibility for their progress by working closely with the owners and teams.

We’re an online business who specialise in helping construction companies build brilliant businesses.
Usually our members are great builders but don’t yet have great businesses.

We support them with Accountability Coaching, Easy to Use Tools, Systems and Templates and by providing a Performance Community.

Since 2004 we’ve worked with over 2700 members from around the United States, United Kingdom, Canada, New Zealand and Australia.

You’ll be supporting businesses from around the world.
There is an exciting Member Success Manager role for the right candidate.
We want the best people and if you can bring the right skills to the table we want to reward that.

The expectations are clear…
Onboard new members
Manager their progress through a quarterly business plan reset every 90 days
Ensure they participate through our 18 month member journey
Celebrate the community and individual successes
Track progress up our program levels with awards
Coach and prescribe playbooks or actions monthly with members
Learn and know our Professional Builder Framework so you can coach around it
Be the point of contact via email for questions and member support
Participate and be active in our online >>>Facebook community with replies and posts
Attend and sometimes “Co-Host” workshops, and masterminds
Work with Head of Member Success to identify improvements, opportunities and updates for our members and program
Book your best performing members into podcast interviews
Attend the weekly team meeting and report on your members

But there is so much more opportunity here than just a job…
People who make the most $$ and are happiest here at The Professional Builder are good at the following…

Critical thinking and problem-solving – They come with recommendations and a potential solution when something goes wrong…

A coachable mentality – They take feedback onboard, grow and hold themselves to high standards personally and professionally.

Know that every career has sh!t days and that sometimes we need to dig in to hit milestones – They support the team around them.

Ambitious owner mindset – They take lead and run things with an owners mindset knowing that when the business wins they’ll win.

For these people, we offer the following benefits…
Negotiable salary depends upon demonstration of ability and previous experience
Flexible work week meaning you can be both time and location independent (so long as key actions are completed and performances are met)… Otherwise, take every Friday off to do your own home, travel or be present with your family.
Paid Birthday off
Upskilling is an important part of our culture, for example we are part of coaching programs ourselves spending over $700k on company training since 2004.
Highly motivated and skilled team members. You’re surrounded by people you can learn from.
Good work/life balance, many of our team are into fitness, food, family and travel with some competing in golf and tennis tournaments, ultra swims and European summers.

Career progression.
We mentioned we’re growing and we aren’t kidding… We expect the right person to be a leader of the company someday, working to your skills
For the right person, bonuses are available.
We are passionate about providing high quality service in all areas of our business.
The Professional Builder wins when our Members win and they win with a rockstar in this role…
We’re a sports team, not a family and want the best people to help us get the job done.

To apply…
Visit this page and apply at the link:

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