PLEASE READ: Applicants MUST SUBMIT APPLICATION VIA THIS FORM to be considered:
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We are a young, energetic, Award winning Cloud Technology Consulting firm in Sydney Australia and and we’re seeking for a Microsoft 365 Technical Support Consultant. We have been operating in Sydney, Australia for 8 years and have a strong industry presence and are looking to work with someone with a strong understanding of Microsoft 365 to help us assist in developing and implementing projects or tasks.
This role will be VARIED in tasks, spanning primarily technical execution and implementation of projects and tasks of our clients.
ABOUT THE GIG:
The primary role of this position will be deploying and managing Microsoft 365 for our business clients. This role will suit a detail-oriented and process-driven professional. We are a high-performing team and this job will sometimes confront you with the unfamiliar. You’ll need to be eager to respond with “I’ll take a shot at it” instead of “I can’t.” You must be brave even if you’re not confident.
Responsibilities:
– Being a ‘customer concierge’ by delivering excellent support to our clients.
– Supporting existing customers using Microsoft 365 to get the most out of the platform and resolve problems with their implementation
– Recommending best practices and being a ‘Microsoft Guru’ for our customers on how Microsoft can help improve their business
– Processing additions/removals/changes for customer accounts (when our customers’ staff join or leave their businesses)
– Manage deployments and/or data migrations for Microsoft 365
Qualifications/experience required:
– You MUST have worked with Microsoft Apps yourself and know the product well or at least be a strong Outlook/Word/Powerpoint/Excel/OneDrive/Teams/Sharepoint geek
– Ideally, you have the Azure Active Directory and/or M365 Admin certificate completed (you can also take this with us if you join our company)
– MINIMUM three (3) years of Technical or Helpdesk experience or both (you MUST substantiate this)
– Must have experience in doing data migrations to and from Microsoft platforms (Outlook, One Drive, SharePoint, etc.)
– Basic DNS & domain management using WHM and CPanel is advantageous.
– Be a very fast, self-managed learner. Your job is not just to read the instruction manual, but to consult with our clients
– Strong knowledge of ticketing systems and support delivery processes
Applicants MUST be based in the Philippines.
APPLY FOR THIS JOB:
Company: SMBC Marketing Solutions Representative Office
Name: Jessca Matel
Email: