Microsoft Technical Support Consultant

PLEASE READ: Applicants MUST SUBMIT APPLICATION VIA THIS FORM to be considered:

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We are a young, energetic, Award winning Cloud Technology Consulting firm in Sydney Australia and and we’re seeking for a Microsoft Technical Support Consultant. We have been operating in Sydney, Australia for more than 8 years and have a strong industry presence and are looking to work with someone with a strong understanding of Microsoft 365 to help us assist in developing and implementing projects or tasks.

This role will be VARIED in tasks, spanning primarily technical execution and implementation of projects and tasks of our clients.

Job Overview:

As a Microsoft Technical Support Consultant, you will provide quality technical assistance to customers, diagnose and resolve both software and hardware issues, troubleshoot network problems, and guide users through product installation and system setups. You will collaborate with customers to identify issues and provide timely solutions, document inquiries and resolutions, and utilise your expertise in Microsoft products and services. Strong communication skills, problem-solving abilities, and a passion for technology are essential. Join our team and deliver top-tier technical support to Microsoft customers worldwide.

Responsibilities:

– Being a ‘customer concierge’ by delivering excellent support to our clients.
-Supporting existing customers using Microsoft 365 to get the most out of the platform and resolve problems with their M365 account
– Recommending best practices and being a ‘Microsoft Guru’ for our customers on how Microsoft can help improve their business
– Processing additions/removals/changes for customer accounts (when our customers’ staff join or leave their businesses)
– Manage deployments, account setups, and/or data migrations for Microsoft 365.
– Process creation, improvement, and documentation to maintain the quality of service delivery to clients.
– Mentor and train future consultants who will support customers with Microsoft 365 concerns.

Qualifications/experience required:

– You MUST have worked with Microsoft Apps yourself and know the product well or at least be a strong Outlook/Word/Powerpoint/Excel/OneDrive/Teams/Sharepoint geek
– Ideally, you have the Azure Active Directory and/or M365 Admin certificate completed (you can also take this with us if you join our company)
– MINIMUM three (3) years of Technical or Helpdesk experience or both (you MUST substantiate this)
– Must have experience in setting up new M365 accounts and doing data migrations to and from Microsoft platforms (Outlook, One Drive, SharePoint, etc.)
– Knowledge and understanding of basic DNS & domain management using WHM and CPanel is advantageous. Knowledge of other DNS platforms and domain management systems is a plus.
– Be a very fast, self-managed learner. Your job is not just to read the instruction manual, but to consult with our clients and provide holistic solutions to their issues. Should have attention to detail, analytical, critical thinking, and problem-solving skills in order to provide complete and comprehensive resolution.
– Strong knowledge of ticketing systems and support delivery processes and must have experience in process design and documentation.
– Mastery of the English language; should have excellent oral and written communication skills.

Some of our perks:

– Paid Leaves after Regularization
– Paid Holidays
– Company Conferences (All Expenses Paid)
– Team and Individual Incentives

Benefits:

– Company events
– Opportunities for promotion
– Paid training
– Promotion to permanent employee
– Work from home

Schedule:

– 8 hour shift
– Holidays
– Monday to Friday
– Weekends Off

Applicants MUST be based in the Philippines.