Mortgage Assistant

The Human Capital is a leading global Virtual Assistance agency, dedicated to providing top-notch support services to businesses worldwide. We are currently seeking a dedicated and detail-oriented Mortgage Assistant to join our team in the Philippines. This position offers the opportunity to work during the US shift and play a crucial role in assisting with mortgage-related tasks for our clients.

Job Description:

As a Mortgage Assistant at The Human Capital, you will be an essential part of our team, supporting mortgage professionals and clients primarily during the US shift. Your responsibilities will encompass a range of tasks related to mortgage processing and customer service.

Responsibilities:

Mortgage Processing:

Assist in the preparation and submission of mortgage applications and documents.
Review and organize mortgage files, ensuring accuracy and completeness.
Coordinate with lenders, underwriters, and clients to facilitate the mortgage approval process.
Track and monitor the status of mortgage applications and provide timely updates to clients.
Assist in the timely closing of mortgage transactions.

Client Support:

Serve as a point of contact for clients, addressing inquiries and providing exceptional customer service.
Assist clients in gathering required documentation and information for mortgage applications.
Maintain clear and effective communication with clients throughout the mortgage process.
Handle client requests, resolve concerns, and ensure a positive client experience.

Administrative Tasks:

Perform administrative duties such as data entry, document management, and file organization.
Generate reports, spreadsheets, and other documentation as needed.
Schedule appointments, meetings, and follow-ups related to mortgage processing.
Ensure compliance with mortgage regulations and company policies.

US Shift:

This position operates during the US shift hours to align with the working hours of our US-based clients.
Requirements:

Previous experience in mortgage processing, mortgage lending, or a related field is preferred.
Strong attention to detail and organizational skills.
Excellent communication skills in English, both written and verbal.
Proficiency in using mortgage software and office productivity tools.
Ability to work effectively in a team and under deadlines.
Strong problem-solving skills and a client-focused mindset.

Benefits:

Competitive salary and opportunities for career growth.
Full-time employment with the option to work during the US shift.
Join a global team dedicated to providing exceptional support services.
Collaborative and inclusive work environment.

If you are a motivated individual with a background or interest in mortgage processing and customer service and are available to work during the US shift, we encourage you to apply for this Mortgage Assistant position at The Human Capital. Join us in providing valuable support to our clients and be part of our dynamic and growing team in the Philippines.