Job Description
This is a remote position.
Company Mission:
Our mission is to reduce the cost of capital across the world.
About the Company:
We have invented a new credit card powered by an advanced asset-securing platform that enables us to offer much lower APRs to
consumers. Our team is a combination of deep technology (Microsoft, Google, Facebook), and finance (Nubank, Goldman Sachs,
Square, Carta, SoFi) executives. Our Seed round was led by Max Levchin, and our Series A by Founders Fund – with participation in
both rounds by Sequoia, NYCA, and others.
Our work involves building the world’s first completely autonomous asset-securing process, world-class risk models for
underwriting, and an incredibly smooth & efficient product experience for consumers to apply, activate, and manage their credit
cards.
We’re looking for detail-oriented, driven, and empathetic customer experience managers who want to work with intelligent,
motivated, intense, and interesting people to provide people who are applying and people who have received the Aven card with
an extraordinary experience.
Cultural Values:
1. Depth and rigor of thought – we try to be rigorous in our thinking & dive into the details.
2. Minimalist – we are spartan in our design, in our code, and even in our processes.
3. Speed of execution – we move fast & value decisiveness. We think speed drives quality.
Responsibilities
Responding to customer queries via calls, text or emails in a timely & effective manner using ZenDesk or other customer
support tools
Documenting & logging issues (as well as customer compliments & complaints)
Working with customers to help them go through our application flow when required
Tracking customer experiences across online & offline channels using logs, dashboards, and CRM systems
Requirements
MUST HAVE (non-negotiable) At least 5 years and above of experience under a US Loan or US Mortgage account in a customer-facing role
Superb communication, collaboration, and problem-solving skills.
Proficiency, speed, and accuracy in written communication.
Fluency, clarity, and good diction in English
Great organizational skills & time management abilities
Experience using customer communication tools (ZenDesk), task management tools, Google Drive, Google Sheets and Email.
Detail-Oriented – we’re a financial services company so being correct about the details matter
Bachelor’s Degree or comparable work experience in financial services
Flexibility to work US Pacific time 10 AM to 7 PM (with a 1-hour break time in between)
APPLY FOR THIS JOB:
Company: Body and Soul Publishing LLC
Name: Extend Your Team
Email: