Multilingual Customer Service Rep – Chinese Speaking

Klinger Insurance Group is a leading insurance company dedicated to delivering exceptional products/services to our global clientele. We take pride in our commitment to customer satisfaction and are seeking a talented Multilingual Chinese-Speaking Customer Service Representative to join our dynamic team.

Job Description:

As a Multilingual Chinese-Speaking Customer Service Representative, you will play a vital role in ensuring our customers have a positive and seamless experience when interacting with our company. Your strong language skills, cultural sensitivity, and exceptional communication abilities will enable you to assist and engage with our diverse Chinese-speaking customer base.

Responsibilities:

– Respond promptly and professionally to customer inquiries and concerns through various communication channels, including phone, email, chat, and social media.
– Provide accurate information about our products/services, pricing, promotions, and company policies to customers in a clear and concise manner.
– Troubleshoot and resolve customer issues, collaborating with other departments as needed to achieve timely resolutions.
– Maintain accurate and detailed customer records using our CRM system.
– Act as a brand ambassador, promoting our company’s values and maintaining a positive image through all interactions.
– Identify opportunities for upselling and cross-selling based on customer needs and preferences.
– Collaborate with team members to improve processes, share best practices, and contribute to a positive team environment.
– Stay up-to-date with product knowledge and industry trends to provide informed assistance to customers.
– Conduct customer satisfaction surveys and gather feedback to help enhance our services.

Qualifications:

– Fluent in spoken and written Chinese (Mandarin) and English. Proficiency in other languages is a plus.
– Previous customer service experience preferred, but not required.
– Excellent verbal and written communication skills in both Chinese and English.
– Strong problem-solving and critical-thinking abilities.
– Ability to remain calm under pressure and handle challenging customer interactions with empathy and professionalism.
– Familiarity with CRM software and basic computer skills.
– Strong interpersonal skills and ability to work effectively in a team environment.
– Cultural sensitivity and awareness when communicating with diverse customers.
– Strong organizational skills and attention to detail.
– Flexibility to work shifts, including evenings, weekends, and holidays if required.

Benefits:

– Competitive salary and performance-based incentives.
– Professional development opportunities and training.
– Positive and inclusive work environment.
– Opportunity to contribute to a growing, innovative company.

If you are a motivated and customer-focused individual with excellent language skills and a passion for providing exceptional service, we encourage you to apply for the Multilingual Chinese-Speaking Customer Service Representative position at Klinger Insurance Group. Join our team and make a meaningful impact on our global customers’ experience.

To apply, please submit your resume and a cover letter detailing your relevant experience and language skills to Click to view.

Klinger Insurance Group is an equal-opportunity employer. We encourage applications from candidates of all backgrounds and experiences.