Multilingual Customer Service Representative

Join Our Vibrant Team at Shoptique as a Multilingual Customer Service Representative!

Are you a dynamic individual with a passion for providing exceptional customer service across various European languages? Do you thrive in a fast-paced environment and possess a strong command of the English language? Are you familiar with AI translation tools like DeepL or ChatGPT? If so, we invite you to embark on an exciting journey with Shoptique, where your talents and skills will be valued and nurtured.

About Shoptique:

At Shoptique, we’re not just a company; we’re a family. Our commitment to excellence and innovation drives everything we do, from curating the finest products to providing unparalleled customer service.

Key Responsibilities:

Engage with customers in multiple European languages through various communication channels, including phone, email, and chat.
Utilize AI translation programs such as DeepL or ChatGPT to facilitate seamless communication with non-English-speaking customers.
Address customer inquiries, concerns, and feedback promptly and effectively to ensure a positive experience.
Collaborate closely with team members to resolve complex issues and optimize workflows.
Maintain detailed records of customer interactions and transactions to ensure accuracy and accountability.

Requirements:

Proven experience in customer service roles, with a strong proficiency in multiple European languages.
Excellent written and verbal communication skills in English, with the ability to articulate ideas clearly and concisely.
Familiarity with AI translation tools like DeepL or ChatGPT, enabling you to bridge language barriers effortlessly.
Flexibility to work a minimum of 14 hours per week, with the capacity to scale up to 40 hours per week as needed.
Demonstrated problem-solving abilities and adaptability in a dynamic work environment.

Initial Commitment:

This position requires an initial commitment of 14 hours per week, with the potential for increased hours based on business demand and performance.

Application Process:

If you’re eager to embark on an exciting career journey with Shoptique and meet the criteria outlined above, we invite you to take the next step by submitting your resume and a brief cover letter to [email address]. Additionally, please include details of your language proficiencies and availability.

To express your interest further, please send an introductory video highlighting your relevant experience and enthusiasm for the role to +31640659091 via WhatsApp. We can’t wait to hear from you!

Join the Shoptique family today and become part of a thriving community dedicated to delivering exceptional customer experiences. Your journey starts here!

Thank you for considering Shoptique as your next career destination.