Music Startup Looking For Customer Support

Hey there! We are a Brooklyn based music software startup. Our mission is to help music artists get more fans for their music.

We are looking for a customer support professional to join our team (full-time).

This is an immediate opening and we are trying to hire as soon as possible. Our compensation package includes base salary + paid time off + bonuses.

*** Responsibilities include ***

• Manage and respond to customer support request tickets in Zendesk (We offer email/ticket support. No chat. No phone)
• Manage articles in our customer support center to add new content and keep existing content up to date
• Support the community management of our Facebook group by responding to questions and comments
• Assist our marketing team by monitoring Facebook/Instagram ads for questions and comments
• Share insights from support management with our team to help with product development
• Overall, help artists to be more successful with our software

We are a really small team with a pretty flat hierarchy. We are looking for someone who is ready to grow with us for years to come. You will work directly with our head of customer support and also with me, the founder of the business.

*** What are looking for in a team members ***

• Self-starter with a can-do attitude
• Positive and friendly
• Problem-solver mentality
• Excellent English speaker/writer
• Strong communication skills (casual jargon OK… we are not a bank 🙂
• Musician/music artist
• Access to your own laptop and stable high-speed Wifi as this is a remote position

*** About the role ***

We are a global team with many team members in different time zones. You can self-manage your time. For the most part, you do NOT need to be online during typical office hours for the Eastern Time Zone in the US. Working hours are flexible.

However, please just plan for calls during US office hours every once in a while so we may go over any questions you may have, provide training, or share feedback. But this will likely be the exception.

*** Important qualification criteria ***

We believe that in order to help music artists in our community with their success, you MUST BE A PASSIONATE MUSICIAN/MUSIC ARTIST YOURSELF AND HAVE PUBLISHED SOME OF YOUR MUSIC ON SPOTIFY. We believe that this is a critical qualification for this role. As a musician/music artist (any genre OK), you can use our software for yourself, grow your own fanbase, and use your experience to help other artists in our community.

If you are not a musician or music artist AND have your music published on Spotify, please do not apply for this job.

*** To apply for this role, please submit the following ***

• Your resume
• Let us know why you believe you’re a good fit
• Salary requirements
• Links to your own music on Spotify
• Please reply with “I’m A Musician” in the subject line so we know you’ve read this

Thanks for taking the time to check out this job post. If you’re a match then we’d love to hear from you.

Cheers!

John