Native English Speaker as a Customer Service Representative

Job Description

We are looking for a qualified Customer Service Representative to join our team. If you enjoy helping people, problem-solving, and are a quick learner, this is a great opportunity for you. The individual we are looking to bring on board would have the opportunity to grow into a more sales-based position down the road.

Job Responsibilities:

– Answer phone calls, emails, and manage communication via the chat box in a professional manner
– Process orders that come in via phone calls
– Be a product expert
– Manage exchanges, warranty claims, and discrepancies
– Address and problem-solve for customer issues
– Maintaining a positive, empathetic, and professional attitude toward customers at all times
– Manage records of customer interactions, transactions, comments, and complaints
– Assist in streamlining internal processes

Qualifications we are looking for:

– Great listener
– Good and professional written and verbal communication skills
– Takes ownership
– Positive attitude
– Accountability
– Ability to stay calm when under pressure or stress
– Team Player
– Growth mindset
– Proficient in English language
– Native English speaker
– Empathetic but firm
– Prior experience in customer service, management, or sales
– Strong interpersonal skills
– Good attention to detail
– Strong writing skills
– Some experience or knowledge of basic construction/measuring

Job Type: Full-time

Salary: $8-10 per hour

Schedule: 9am – 5pm CST non-negotiable

Supplemental pay types: Commission pay (to be discussed once hired)

Education: College Graduate

Customer Service Experience: at least 1 year

How to Apply:
Interested candidates are invited to send the links of their resume, intro video (1-3 mins) and a portfolio. Please include “I’m a Native English Speaker” in the subject line. Failure to follow this will result in the dismissal of your application. ONLY selected applicants will be contacted for the next stage (kindly wait for a response HERE on OLJ and don’t send in your application via email).