NDIS VA

Position Title: NDIS General/Admin VA
Location: Remote
Type of Employment: Full-time/Part-time
Salary Range: Php 35,000-40,000 per Month (FT)

Job Summary:
Seeking a proactive and skilled NDIS Customer Service Virtual Assistant with a strong background in Social Media Management. The ideal candidate will play a pivotal role in promoting our services, managing our online presence, and providing excellent customer support to enhance client acquisition.

Key Responsibilities:

Professional Client Interaction:
-Answer incoming calls and respond to inquiries in a professional and timely manner.
– Provide virtual assistance to NDIS participants, ensuring seamless coordination of support services, including but not limited to scheduling, communication, and documentation.

NDIS Scheme Navigation:
– Utilize knowledge and experience with the NDIS to assist clients with navigating the scheme, understanding eligibility criteria, and accessing services.
– Collaborate with NDIS participants, their families, and support networks to understand individual needs and preferences, offering personalized assistance and guidance.

Software Proficiency:
– Utilize Brevity/Shift Care software proficiently to manage schedules, appointments, and client information effectively within the NDIS framework.
– Maintain accurate records, track progress, and generate reports as required, demonstrating meticulous attention to detail and compliance with NDIS regulations and guidelines.

Administrative Support:
– Assist with ad-hoc tasks and projects as needed.
– Ensure all administrative tasks are completed accurately and in a timely manner to support the overall functionality of the NDIS services.

Qualifications and Requirements:
– Previous experience in the NDIS (National Disability Insurance Scheme) sector is a MUST.
– With Social Media Management experience preferred.
– Experience using Shift Care or Brevity platform preferred.
– Exceptional communication skills, both written and verbal.
– NDIS certification is acceptable.
– Strong organizational skills and ability to manage multiple tasks simultaneously.
– Ability to adapt to a virtual work environment.
– Willingness to undergo any necessary background checks and training required for working within the NDIS framework.

Benefits:
Permanent remote work arrangement.
Exposure to the industry and potential for skill development.
Competitive compensation based on experience and performance.
Weekly payout.