Need a Healthcare CSR for our Client

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ABOUT THE JOB:
Our client is a modern men’s healthcare company focused on boosting men’s confidence through science and a trusted network of practitioners. Our client’s aim is to help men tackle stigmatized conditions like hypogonadism by making education and care accessible, convenient, and affordable.
We are looking for a Customer Service Representative to be the frontline advocate for our clients, providing world-class customer service and ensuring their inquiries are resolved promptly and effectively.
ROLE AND RESPONSIBILITIES:
As a Healthcare Customer Service Representative, you’ll be an essential part of this commitment, making a tangible impact on the lives of individuals seeking reliable healthcare solutions. Your responsibilities will include, but are not limited to:
-Deliver unparalleled customer service, resolving inquiries with efficiency, aiming for first-call resolution or appropriate escalation.
-Offer clear product and program info using call scripts, FAQs, and updated training materials.
-Communicate accurately and consistently, ensuring effective client interactions.
-Escalate calls to external departments when needed for seamless issue resolution.
-Adhere to client regulations, including adverse events, product quality, and HIPAA protocols.
-Manage project tasks, like calls and documentation, efficiently and on time.
-Complete required training and maintain records, staying updated with industry standards.
-Gather and record customer details meticulously in CRM systems or forms.
-Collaborate with teammates, supervisors, and clients to share insights and best practices.
CANDIDATE REQUIREMENTS:
We are looking for a candidate who possesses the following qualities:
-2+ years of customer service experience in the nursing care or pharmaceutical field.
-Proven record handling US inbound customer calls, showcasing problem-solving, and communication skills.
-Proficient with technology, PCs, and databases.
-Strong verbal and written English communication skills.
-Effective multitasking, organization, and decision-making abilities.
-Exceptional customer service and soft skills.
-Goal-oriented mindset, exceeding metrics with a commitment to excellence.
Some nice-to-haves for our ideal candidate:
-Background in nursing care and the pharmaceutical Industry
-Strong communication skills
-Ideally based in the Visayas area
Join our compassionate and dedicated team and contribute to the well-being of our home health clients through your exceptional customer service skills. Apply today to make a positive impact on our mission-driven organization!