NEMT DISPATCHER AND SCHEDULER USING {ROUTE GINIE/ WELLRYDE)

Job Title: Medical Transportation Virtual Customer service representative (NEMT)

Company: Guardian Health Medical Transport

Location: Remote

Type: Full-time

Job Description:
We are seeking a highly organized and detail-oriented Virtual Assistant to join our team at Guardian Health Medical Transport. As a Virtual Assistant, you will play a crucial role in supporting the daily operations of our Non-Emergency Medical Transportation (NEMT) services. This is a remote position, and the ideal candidate will thrive in a virtual work environment.

Responsibilities:
Customer Support:

Serve as the primary point of contact for customer inquiries, providing exceptional and empathetic assistance.
Coordinate transportation schedules and ensure timely communication with clients and drivers.
Administrative Tasks:

Manage and organize electronic documents, including patient records and transportation logs.
Assist in the creation and maintenance of reports related to transportation efficiency.
Scheduling and Coordination:

Schedule transportation services based on client needs and driver availability.
Coordinate with drivers to optimize routes and ensure on-time arrivals for medical appointments.
Billing Trips:

Accurately and efficiently handle the billing process for transportation services rendered.
Verify trip details, ensuring accurate billing information and adherence to relevant regulations.
Collaborate with the finance department to resolve any billing discrepancies.
Communication:

Maintain clear and effective communication with team members, clients, and healthcare facilities.
Respond to emails and messages in a timely and professional manner.
Data Entry:

Accurately input and update information in our database, including client details, trip logs, and billing information.
Required Skills:
Excellent Organizational Skills: Ability to manage multiple tasks and deadlines efficiently.
Customer Service Excellence: Strong interpersonal skills and a commitment to providing exceptional customer service.
Attention to Detail: Meticulous in verifying information and maintaining accurate records.
Communication Proficiency: Clear and effective written and verbal communication skills.
Adaptability: Comfortable working in a virtual environment and adapting to changing priorities.
Tech Savvy: Proficient in using virtual communication tools and platforms.
Problem-Solving: Ability to identify and address issues promptly and effectively.

Guardian Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.