NOC Technician

Join SPN Networks, a leading Managed Services Provider (MSP) based in the USA, dedicated to delivering top-notch IT solutions and support to our clients. We seek a highly skilled and motivated NOC Technician to join our team. This role offers the opportunity to work from the Philippines and be an integral part of our Network Operations Center (NOC) Team, ensuring the seamless operation and management of our clients’ IT infrastructure. We want to hear from you if you have a passion for technology and a commitment to excellence!
Key Responsibilities:
• Conduct proactive monitoring and analysis to identify potential issues.
• Respond to network issues and troubleshoot connectivity problems.
• Interact with vendors to troubleshoot and resolve ISP issues.
• Monitor the Auvik dashboard and respond to alerts.
• Monitor the SentinelOne dashboard and respond to alerts.
• Monitor security dashboards and respond to alerts.
• Perform routine server maintenance and updates.
• Perform routine firewall maintenance and updates.
• Manage and maintain user accounts in AD and Azure AD.
• Collaborate with team members to implement network upgrades and enhancements.
• Maintain accurate and detailed documentation of incidents, resolutions, and system changes within our ticketing system.
Qualifications:
• 4 years of experience in NOC role.
• 4 years of experience with:
• Troubleshooting and resolving network connectivity issues.
• Maintaining and troubleshooting Microsoft Server OS
• Monitoring network security.
• Utilizing network monitoring tools such as Auvik and SentinelOne.
• Performing routine server and firewall maintenance.
• Managing user accounts in AD and Azure AD.
• Excellent English language communication skills, both oral and written.
• Ability to work independently and manage time effectively in a remote working environment.
If you are ready to take your career to the next level, apply now to become part of our dynamic team at SPN Networks. Let’s work together to deliver exceptional network solutions!