NOC Technician

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We are Sourcepass, an IT consulting company (MSP) with a rich history of providing network support and innovative solutions since 2001. Our expertise spans IT services, cloud computing, and security, that tailor the right technologies to specific industries and business strategies. Sourcepass aims to be different. It is owned and operated by technology, security, and managed services experts who are passionate about delivering an IT experience that clients love.

Sourcepass has acquired and continues to acquire companies across all avenues of technology bringing more than 40 years of expertise to all of our service areas.

Today, Sourcepass comprises over six hundred employees serving more than two thousand clients across twenty unique vertical markets. And the best is yet to be.
Our achievements speak for themselves: named to the Inc. 2022 Best in Business list, honored with two 2023 Stevie® Awards, listed on CRN’s 2023 Solution Provider 500, and recognized in Gartner’s 2024 Magic Quadrant™. Most recently, we were awared PAX8’s 2024 Partner of the Year and designated as Microsoft CoPilot MVP. We take pride in these accolades and continue to push boundaries in the IT consulting industry. Join us and be part of our journey toward even greater accomplishments

POSITION SUMMARY

The primary role of a Sourcepass NOC Team is to ensure the customers success within Sourcepass. This success is driven by Sourcepass providing world class service, proactive maintenance and monitoring, backup & recovery, and securing infrastructure. The NOC team is key to providing these core support services.
RESPONSIBILITIES

NOC Services
Deployment Validation
Endpoint software Upgrades
Deployment Validation
Resolving failed updates
Installation of Missing feature updates: 1809, 1903, 1909
Scheduling server rebooted as needed
Deploy and configure backup agents and policies
Troubleshoot backup agent alerts
Recover files and full system restores
DNS filtering Maintenance
LogMeIn Maintenance
Services True ups
Ticket Management
Project work as assigned
Ticket Status, Types, Billable, Boards, SLA’s, etc.
Complete tickets which you are assigned
If time allows, review unassigned tickets to be worked on within skillset
Submitted at the end of the week
Antivirus Maintenance
Windows Updates Maintenance
Backup and Recovery
Miscellaneous Services
To be onboarded to Sourcepass’ ticket process and workflows
Review tickets on NOC board
Timesheets to be completed end of business for the current day
Assistance with Sourcepass internal projects, Research and Development, Proof on Concepts, Etc.

DESIRED SKILLSET/EXPERIENCE

Arrives to work on time and ready to take action
Motivated to resolve issues efficiently.
A desire to improve skillset by earning industry certifications (We pay for them!)
Good communicator
Top Notch troubleshooting skills
Follows documentation and offers suggestions for improvements
Takes ownership of issues
Ability to manage multiple priorities and follow through on projects to completion
Likes to have fun and laugh with a great team