Non-voice Customer Service Representative

We are seeking a dedicated and customer-focused Non-voice Customer Service Representative to join our team. As a Non-voice Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to ensure customer satisfaction. Your role will involve utilizing various communication channels, such as email, chat, and phone, to assist customers and maintain accurate records of interactions. If you have excellent problem-solving skills, a passion for delivering exceptional service, and the ability to quickly learn and adapt, we want to hear from you.

Please apply via this link: Click to view/link/index/JB-WI84F6DJ7?u=1134213

Note, if the link is blurred out for you please reach out to us via the messenger app.

What you will be doing:
• Handle high-volume customer inquiries and manage time effectively.
• Respond to customer inquiries and provide timely and accurate assistance via email, chat, and SMS.
• Resolve customer issues, complaints, and concerns professionally and efficiently.
• Utilize CRM/ERP/Sales Software systems such as Gorgias, Emotive, Shopify, and Amazon to manage customer interactions, orders, and inquiries.
• Maintain accurate and detailed records of customer interactions and transactions.
• Collaborate with other teams to address customer needs and escalate complex issues when necessary.
• Continuously update knowledge of product features, specifications, and benefits to provide accurate information to customers.
• Assist in order management and fulfillment processes, ensuring smooth and efficient transactions.
• Identify and communicate opportunities for process improvement to enhance the overall customer experience.
• Strive to meet or exceed performance targets and goals set by the company.

What we’re looking for:
• Proven experience working with CRM/ERP/Sales Software, specifically Gorgias, Emotive, Shopify, and Amazon.
• Excellent problem-solving and decision-making skills.
• Customer-focused mindset with a passion for delivering exceptional service.
• Ability to quickly learn and understand product features, specifications, and benefits.
• Knowledge of order management and fulfillment processes.
• Experience in handling customer escalations and resolving conflicts.
• Prior experience in a customer service or support role.
• Familiarity with e-commerce platforms and online retail.
• Outstanding verbal and written communication skills.
• Exceptional English reading and typing skills are essential.
• Strong attention to detail and ability to follow instructions accurately.
• Ability to work effectively in a fast-paced and dynamic environment.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Flexibility to adapt to changing customer needs and business priorities.
• Positive attitude and willingness to go above and beyond to ensure customer satisfaction.

Requirements:
• Stable internet connection with a minimum speed of 30 mbps
• Fluency in communicating in the English language
• Antivirus will be set up on your computer
• Have high-level communication skills (written and verbal).
• Must be dependable, show up on time during set hours (8 am – 5 pm CT (UTC -6))

What you will get:
• 100% remote (work from home)
• Regular pay raises throughout your tenure
• Paid Holidays Specific to your country
• Paid Stipend for Full-time Employees
• Steady work with the same team for years!
• Opportunities for collaboration with other members of the team
• Camaraderie and all-around support with our Team Slack and Company Events
• Learning and development opportunities in different industries
• A positive and thriving company culture that understands work/life balance
• Paid wellness events
• An opportunity to grow within a rapidly scaling company