Non-Voice Full-Time Email Marketing Representative

Description

We are completely remote. You choose your favorite spot to work and help customers every day. It’s all up to you. Though we are scattered worldwide, we keep in touch with everyone daily so you’ll never feel isolated or alone.

We’re interested in your growth. Your career opportunities are limitless. Start in one role, work hard, learn, and we will be more than happy to help you advance in your career.

We are actively looking to hire a qualified candidate to help grow and improve customer success. The Customer Service Agent position is designed to help new and existing clients by producing seamless and professional customer service. The successful candidate is someone who has great analytical and comprehension skills, a Great understanding of technology, and technical background in his/her work experiences.

Requirements

At least 1 year of experience doing email marketing for businesses is required
Must have used marketing tools such as Adobe Engage, Mailchimp, Benchmark, Active Campaign, Drip, Hubspot, etc
SaaS and DaaS technical support experience (specific to email and website marketers)
1-2 Years experience as a customer service agent in the contact center/BPO industry
Experience providing support to a Saas or E-commerce company
Experience with omnichannel platforms (Zendesk, Gorgias)
Working/editing comfortably with Excel/CSV or other data files required
A compliance and/or fraud background is nice to have
Problem-solving skills
Eager to learn
Detail-oriented
Ability to ask good questions and take initiative
Comprehensive (can read between the lines, understand context clues, see the big picture, etc)
8GB RAM and Core i5 above or equivalent processor (required)
Stable internet connection – 15 +mbps
Has a stable internet connection, hardware, and power – with backups in case of outages

Responsibilities
Tier 1/2 support addressing email notifications, account investigation, and answering in guiding product usage via chat and emails
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Respond promptly to customer inquiries.
Communicate with customers through online portals/systems
Acknowledge and resolve customer complaints.
Serve as a product expert to support customer needs
Process orders, forms, applications, and requests.
Keep records of customer interactions, transactions, comments and complaints.
Communicate and coordinate with colleagues as necessary.
Ensure customer satisfaction and provide professional customer support.
Provide amazing customer service!

Equipment:
8GB RAM and Core i5 above or equivalent processor (required)
Stable internet connection – 15 +mbps
Has a stable internet connection, hardware and power – with backups in case of outages

Due to the large number of applications we receive every day, we may not be able to get back to everyone individually. Please give us a maximum of two (2) weeks to get back to you about should your skills and qualifications match this or any other opportunity. If we are not able to reach out after the said timeframe your application may not have been successful at this time.