Non-Voice Full-Time Technical Customer Service Agent with HTML

Description

We are entirely remote. You choose your favorite spot to work and help customers every day. It’s all up to you. Though we are scattered worldwide, we keep in touch with everyone daily so you’ll never feel isolated or alone.

We’re interested in your growth. Your career opportunities are limitless. Start in one role, work hard, learn, and we will be more than happy to help you advance in your career.

We are actively looking to hire a qualified candidate to help grow and improve customer success. The Customer Service Agent position is designed to help new and existing clients by producing seamless and professional customer service. The successful candidate has great analytical and comprehension skills, a Great understanding of technology, and1 a year of technical background in his/her work experiences.

Requirements

1. 1 year of Technical support experience (more web-based and less of an IT service desk hardware support)

2. Experience providing support to a SaaS and an E-commerce company is required

3. Experience with any of these omnichannel platforms is required (Zendesk, Gorgias Shopify, Re:amaze, Salesforce, Intercom)

4. Experience with HTML is required

5. Problem-solving skills

6. Eager to learn

7. Detail-oriented

8. Ability to ask good questions and take initiative

9. Comprehensive (can read between the lines, understand context clues, see the big picture, etc)

10. 8GB RAM and Core i5 above or equivalent processor (required)

11. Stable internet connection – 15 +mbps

12. Has a stable internet connection, hardware, and power – with backups in case of outages

Responsibilities

Assist customers with billing/pricing questions and in setting up/figuring out how to use the omnichannel platform
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Respond promptly to customer inquiries.
Communicate with customers through online portals/systems
Acknowledge and resolve customer complaints.
Serve as a product expert to support customer needs
Process orders, forms, applications, and requests.
Keep records of customer interactions, transactions, comments and complaints.
Communicate and coordinate with colleagues as necessary.
Ensure customer satisfaction and provide professional customer support.
Provide amazing customer service!

Equipment:

8GB RAM and Core i5 above or equivalent processor (required)

Stable internet connection – 15 +mbps

Has a stable internet connection, hardware and power – with backups in case of outages

Due to the large number of applications we receive every day, we may not be able to get back to everyone individually. Please give us a maximum of two (2) weeks to get back to you about should your skills and qualifications match this or any other opportunity. If we are not able to reach out after the said timeframe your application may not have been successful at this time.