Nurse Medical Dispatcher and Coordinator (Remote)

Job Summary: The role of the Medical Dispatcher and Coordinator (MDC) is primarily to provide guidance, direction, and coordination of travel logistics and related activities for a medical or non-medical escort. The MDC leverages medical expertise to assess, prioritize, and coordinate responses to a given situation. MDC are responsible for receiving and processing email communications and phone calls from different stakeholders involved in the management of the patient transport.
This position requires a medical professional (Doctor, Nurse or Paramedic) with shipboard experience working on Cruise Ships, strong communication skills, the ability to remain calm under pressure, and a commitment to ensuring prompt and effective response.

Responsibilities:

Email/Call Assessment and communication exchange

Receive and assess requests received mostly by email and sometimes from a call , gathering critical information about the nature of the request or assistance required, case/patient background, location and other specifics needed to coordinate a medical/non-medical transport.
Interact with clients and other stakeholders via email or call to effectively coordinate and execute the patient transport.
Facilitate communication between the client, stakeholders, and the medical escort by exchanging necessary information to help them perform their tasks.
Write standardized reports and updates during and after transportation to keep the client informed of the patient’s progress as relayed by the medical/non-medical escort.

Clinical Decision-Making:

Provide clinical support in decision-making, coordinate with consultants to offer necessary guidance to medical/non-medical escorts.
Assist in determining appropriate responses to logistical and clinical needs that may arise during the patient transportation.

Field Communication:

Maintain communication with field personnel (medical/non-medical escorts) to relay clinical information, updates on patient
conditions, and any additional resources required.
Facilitate smooth communication between dispatcher/coordinator, client, other parties involved in the patient care.

Documentation:

Accurately document critical information from requests including type of request patient background and other logistical necessities to carry out a transport. Analyze requests for missing information and source the information accordingly.
Input data into the tracking system/monitoring sheets in a timely manner.

Training and Education:

Participate in ongoing training and education to stay current on procedures, protocols, and advancements in the field.
Assist with conducting training sessions for field personnel and fellow MDC.

Quality Assurance:

Implement and monitor quality assurance measures to ensure adherence to protocols and Click to view reviews of requests and communication with clients and other parties for continuous improvement.

Multi-Disciplinary Collaboration:

Collaborate with other healthcare professionals, emergency services, and relevant stakeholders to enhance the overall patient transport service process.
Contribute to interdisciplinary meetings and planning.

Qualifications:

General and Clinical
Preferably Registered Nurse (RN), Paramedic or Doctor with a valid license. New Graduates welcome. Graduates without license may also be considered.
Emergency Medical Dispatcher experience is a plus. Preferably with clinical experience in medical/surgical or critical care.
Strong clinical assessment and decision-making skills.
Excellent command of written and spoken English. Excellent Interpersonal skills.
Must be comfortable and confident when interacting with multicultural/multinational teams.
Leadership abilities and the capacity to work effectively in high-stress situations.
Willingness to work in shifts, including nights, weekends, and holidays.

Administrative
Google Workspace Suite: Competency in using Google docs, sheet and Gmail for professional correspondence.
Internet Browsing: Proficient in internet navigation and conducting basic online research.
Data Entry: Accurate and efficient data entry skills, including the ability to input and manage data in spreadsheets or databases.
File Management: Understanding of file management principles, including the organization, storage, and retrieval of electronic documents.

Please send your application to Click to view