Nurse Medical Dispatcher and Coordinator (Remote)

Job Summary: The role of the Medical Dispatcher and Coordinator (MDC) is primarily to provide guidance, direction, and coordination of travel logistics and related activities for a medical or non-medical escort. The MDC leverages medical expertise to assess, prioritize, and coordinate responses to a given situation. MDC are responsible for receiving and processing email communications and phone calls from different stakeholders involved in the management of the patient transport.
This position requires a medical professional (Doctor, Nurse or Paramedic) with strong communication skills, the ability to remain calm under pressure, and a commitment to ensuring prompt and effective response.

Responsibilities:

Email/Call Assessment and communication exchange
– Receive and assess requests received mostly by email and sometimes from a call , gathering critical information about the nature of the request or assistance required, case/patient background, location and other specifics needed to coordinate a medical/non-medical transport.
– Interact with clients and other stakeholders via email or call to effectively coordinate and execute the patient transport.
– Facilitate communication between the client, stakeholders, and the medical escort by exchanging necessary information to help them perform their tasks.
– Write standardized reports and updates during and after transportation to keep the client informed of the patient’s progress as relayed by the medical/non-medical escort.

Clinical Decision-Making:
– Provide clinical support in decision-making, coordinate with consultants to offer necessary guidance to medical/non-medical escorts.
– Assist in determining appropriate responses to logistical and clinical needs that may arise during the patient transportation. Field Communication:
– Maintain communication with field personnel (medical/non-medical escorts) to relay clinical information, updates on patient conditions, and any additional resources required.
– Facilitate smooth communication between dispatcher/coordinator, client, other parties involved in the patient care.

Documentation:
– Accurately document critical information from requests including type of request patient background and other logistical necessities to carry out a transport. Analyze requests for missing information and source the information
accordingly.
– Input data into the tracking system/monitoring sheets in a timely manner.

Training and Education:
– Participate in ongoing training and education to stay current on procedures, protocols, and advancements in the field.
– Assist with conducting training sessions for field personnel and fellow MDC.

Quality Assurance:
– Implement and monitor quality assurance measures to ensure adherence to protocols and standards. Conduct reviews of requests and communication with clients and other parties for continuous improvement. Multi-Disciplinary Collaboration:
– Collaborate with other healthcare professionals, emergency services, and relevant stakeholders to enhance the overall patient transport service process.
– Contribute to interdisciplinary meetings and planning. Qualifications:

General and Clinical
– Preferably Registered Nurse (RN), Paramedic or Doctor with a valid license. New Graduates welcome. Graduates without license may also be considered.
– Emergency Medical Dispatcher experience is a plus. Preferably with clinical experience in medical/surgical or critical care.
– Strong clinical assessment and decision-making skills.
– Excellent command of written and spoken English. Excellent Interpersonal skills.
– Must be comfortable and confident when interacting with multicultural/multinational
teams.
– Leadership abilities and the capacity to work effectively in high-stress situations.
– Willingness to work in shifts, including nights, weekends, and holidays.

Administrative
– Google Workspace Suite: Competency in using Google docs, sheet and Gmail for professional correspondence.
– Internet Browsing: Proficient in internet navigation and conducting basic online research.
– Data Entry: Accurate and efficient data entry skills, including the ability to input and
manage data in spreadsheets or databases.
– File Management: Understanding of file management principles, including the
organization, storage, and retrieval of electronic documents.

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