Office Administrator

We are a janitorial cleaning company that has been in business for over 30+ years. We contract with business throughout the state of Connecticut servicing all industries, (schools, manufacturing, doctor’s offices, retail stores). Our primary goal is to provide an excellent cleaning experience for our customers and ensure their work space is cleaned consistently, per the contractual agreement. Interacting with both the cleaning teams and customers daily to ensure an excellent experience. In your reply please put as your title, ‘can do attitude’ in all caps.

Your responsibilities will be (but not limited to):
Customer Support / General Office
• Answering phones/texts
• Client connection Emails
• Client follow-up calls/emails
• Corresponding/talking with Franchisee’s
• Corresponding/talking with Client’s
• Creating Log books (print remotely)
• Making certificate of insurance requests
Appointments/Sales Support
• Manage teams’ calendars
• Calendar appointments
• Input data in necessary portals
• Requests credits from TMs when necessary; tracks Credits. -VA
• Maintain tracking spreadsheets & lists

Ordering/Receiving
• Order Supplies: general office + client consumables

Franchise/Independent Contractor
• Generates/Submits legal paperwork for onboarding Franchisees
• Generates/Submits legal paperwork for onboarding I/C
• Generates/Submits legal paperwork for terminated Franchisees
• Franchise/IC Support for anything questions/comments/concerns

Managing/Proficient with our technology Stack
• G-Suite
• Proprietary Cloud based systems/databases (will be trained)
• Asana
• Apple iPad operating system
• RingCentral
• DocuSign
• TimeProof
Compensation
• $800-1,000/USD per month.
o Your compensation shall be paid once a month on the 5th of the month and released through Payoneer.
• You are expected to work, online, and contactable for eight (8) hours a day from 9am to 5pm Eastern Standard Time every Monday to Friday/scheduled workdays.
Benefits & Bonuses
• 13th Month pay: The company grants all independent contractors 13th month pay equivalent to one-twelfth (1/12) of their monthly rate within the fiscal year. This will be prorated if a full year has not been served.
• Bonuses, commission, or other amount that may be granted by the Company, in excess of your compensation, is the Company’s sole discretion.

If interested please submit the following for the two below scenarios;
Please provide a written (short a bulleted, don’t go crazy) & recorded response(s) to the hypothetical scenario you may be presented with;
1) Record a voicemail you would leave for;
a. One of Anago’s larger accounts: ABC Corp
b. The owner is the person who called: Katie
c. The issue: would like to meet with Ted to review the existing scope of work being performed and possibly increase services and would like to do it ASAP
d. Issue: Ted is out of the office for the next few days

2) A Franchisee has called in and if frustrated about their statement (a monthly document that lists the accounts they clean and the % that are taken out and the final total paid to them), and how it is missing things!