Office & Customer Service Administrator (Civil Engineering Background)

We need an Office & Customer Service Administrator powerhouse to join our award-wining team.

Woden Valley Plumbing along with its sister company, Canberra Plumbing & Drains is a very established local business in residential plumbing, drainage and gasfitting maintenance. Our leadership team is evolving into new roles within the business. Hence, we have a new Office & Customer Service Admin position available.

The role:

Be the key portal to the business for all incoming and outgoings of the office – incoming calls, emails, work orders, materials, client quotes, client in-house consultations.…it’s a long list

Be the ‘air space controller’ of the company – elegantly create and manage the efficiency of the schedule for the technicians, know where everyone is, where they are going and how they are progressing at all times giving crucial support wherever possible

Being part of a team that is focused on exceptional customer service and the well-being of each other at all times to create the force that this company is

The Human:

We want someone that is systemised, highly organised and has exceptional eye for detail

We want someone that enjoys making someone else’s life easy

Even tempered, level-headed, problem solver that likes working independently and with a team

Computer and written skills must be AMAZING

Be capable of working 7:30am-4pm Monday-Friday AEDT

The Unicorn:

Someone already in a similar position within a maintenance plumbing business

Someone who has worked in a position arranging 8+ people’s very busy and changing schedules to very high standard

Has a civil engineering background or property management background

Job Description

– Acting as the key point of contact for client enquiries and managing prompt, accurate responses
– Managing many client bookings via email
– Writing, submitting and following up quotations to a very high standard;
– PA to the Managing Director and GM;
– Maintain and update company databases and analytics,
– Manage office supplies, stock and place orders.
– Perform other ad-hoc administration duties as requested by Management

If you think you’re a good fit for this role, you may send your cover letter and CV with the subject CIVIL ENGINEER.