Office Manager

Job Description:

We are seeking a highly organized and experienced Office Manager to join our team. As an Office Manager, you will play a crucial role in overseeing and optimizing our customer service operations. You will be responsible for monitoring customer interactions across various communication channels, including phone calls, emails, text messages, and more. The ideal candidate will possess exceptional English language skills for both speaking and writing and have extensive experience in call center management.

Responsibilities:

– Monitor and manage customer service operations through various communication channels.

– Provide support and guidance to call center employees, including training, coaching, and performance management.

– Handle customer concerns, objections, and escalations in a professional and timely manner.

– Ensure that customer inquiries and issues are resolved efficiently and to the satisfaction of the customer.

– Analyze data and metrics to identify areas for improvement and implement strategies to enhance customer service processes.

– Collaborate with other team members to maintain high standards of customer satisfaction and service quality.

– Communication Monitoring: Monitor and analyze customer interactions across multiple channels to ensure a high standard of service.

– Collaborate with cross-functional teams to identify opportunities for process improvement and implement efficient solutions.

– Monitor and improve billing and collections efforts

– Manage effective and productive routing and scheduling for our service technicians

Requirements:

– Bachelor’s degree preferred.

– Minimum of 3 years of management experience in the call center industry.

– Proven track record of effectively managing and coaching call center employees.

– Excellent English language skills for both verbal and written communication is a must.

– Strong problem-solving skills and the ability to handle customer concerns and objections with empathy and professionalism.

– Able to successfully handle escalated customer service calls and effectively handle and solve the customer service issues.

– Proficiency in using technology and software tools for communication and data analysis.

– Highly organized with the ability to prioritize tasks and meet deadlines in a fast-paced environment.

– Flexibility to adapt to changing priorities and business needs.

– Positive attitude and a commitment to delivering exceptional customer service.

– Have a desire to lead and excel in the company’s core values

If you are a motivated and experienced professional with a passion for customer service excellence, we encourage you to apply for the Office Manager position at Arete Pest Control. Please submit your resume and cover letter outlining your qualifications and relevant experience. We look forward to hearing from you!