Office Manager/Executive Assistant

About Us:
We are a small company that supplies and installs high-quality doors, windows, and conservatories. We pride ourselves on our commitment to excellence, superior customer service, and a dedication to growing our business. We seek a seasoned and versatile Office Manager/Assistant to help propel our company to new heights.

Job Description:
We are looking for a dynamic and experienced Office Manager/Assistant who will be crucial in managing daily operations and supporting the owner in all business aspects. The ideal candidate will have at least 10 years of experience in a similar role and possess exceptional organizational, communication, and project management skills.

Key Responsibilities:

Office Management:

Oversee and ensure the smooth running of daily office operations.
Maintain and manage office supplies inventory and procurement.
Handle all incoming and outgoing correspondence, including phone calls, emails, and mail.
Administrative Support:

Provide comprehensive administrative support to the owner and the team.
Prepare, edit, and manage correspondence, reports, and documents.
Maintain and update company databases and records.
Assist with invoicing, billing, and basic bookkeeping tasks.
Project Management:

Coordinate and monitor project timelines, ensuring all deadlines are met.
Assist in planning, scheduling, and overseeing installations and service appointments.
Communicate with clients to confirm project details and timelines.
Track project progress and provide updates to the owner and clients.
Appointment Setting:

Schedule and manage appointments for consultations, installations, and follow-ups.
Coordinate with clients to arrange convenient appointment times.
Maintain and organize the owner’s calendar.
Customer Service:

Serve as the primary point of contact for clients, delivering outstanding customer service.
Address client inquiries and resolve issues promptly and professionally.
Assist clients with product selection and provide detailed information on services offered.
Qualifications:

Minimum of 10 years of experience as an Office Manager, Administrative Assistant, or in a similar role.
Exceptional organizational and multitasking abilities.
Strong communication and interpersonal skills.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Experience with basic bookkeeping and office management software.
Ability to work independently and collaboratively as part of a team.
Detail-oriented with a proactive approach to problem-solving.
Preferred Qualifications:

Experience in the construction, home improvement, or related industry.
Knowledge of project management principles and practices.
Familiarity with CRM software and project management tools.
Benefits:

Competitive salary based on experience.
Opportunity for career growth and development.
Supportive and collaborative work environment.

Grow with us and be a pivotal part of a team dedicated to delivering exceptional products and services while driving our business to new heights!