On-Call Coordinator

*****Must provide a minimum of a 2-minute selfie video introducing yourself and why you would be a good fit for our team. We will not review applicants who do not provide this video.****

Hours of Work: Sunday – Friday 6pm-8am EST. (Saturday off)

– Respond to calls that come into our Homecare and Healthcare staffing organization during the NIGHTS Est
– Answer each incoming call in a friendly, professional, and knowledgeable manner and respond quickly to their needs.
– Must be able to answer calls and address scheduling challenges.
– Cover call-outs or new needs
– Assist Payroll / Follow-ups
– Lead Management
– Must be able to work independently. Must be able to learn new software.
– Must be able to perform responsibilities without micro-management, and being self-initiated is
highly desirable.
– Become familiar with Vermont and New Hampshire geographically and demographically.
– Become familiar with our local weather conditions.
– Perform any and all other functions deemed necessary.

Accountability
promotes a sense of urgency and establish and enforces individual accountability in the team
is completely on top of what is going on and knows where things stand
assumes responsibility

Manages Ambiguity
makes significant progress and remains calm and composed when when things are uncertain
manages the risk that comes with moving forward when the outcome isn’t certain
adapts quickly to changing conditions

Communicates Effectively
delivers messages in a clear compelling and concise manner
actively listens and checks for understanding
adjusts communication content and style to meet the needs of stakeholders

Organizational Savvy
has a clear understanding of other groups business priorities
uses knowledge of organization culture to achieve objectives
navigates the political complexities of the organization easily

Plans & Aligns
focuses on highest priorities and sets aside less critical tasks
lays out a thorough schedule and steps for achieving objectives
looks for obstacles and develops excellent contingency plans.

Resourcefulness
gets the most out of available resources and secures rare resources others cant get
adapts quickly to changing resource requirements
enjoys multi-tasking: applies knowledge to of the organization to advance multiple objectives