We are looking for an Onboarding Specialist/Customer Support ROCKSTAR who loves helping people on a tech platform that is built for members who deal in REAL ESTATE!
This is a full-time, secure, long-term role. We have a website and a mobile app.
TASKS/RESPONSIBILITIES:
– Onboard paid users and coaches to our platform via face-to-face Zoom Video calls – show them how to navigate the website and how they can best utilize the features in the platform to fit their business
– Respond to and resolve customer complaints and issues through live chat and emails
– Calendar management (Acuity Scheduling)
– Appointment Setting
– Email management
– File management and downloading/uploading documents
– Coordinating with the tech team if any problems in the platform/app arise
– Other admin tasks assigned
WHO WE ARE LOOKING FOR:
– A fast learner and a self-starter who can work independently with minimal supervision)
– LOVES solving problems
– Have a strong customer service background and the confidence to speak to people on a daily basis
– Tech savvy (our website is a WordPress membership site and has many tools and member levels to it. We also use a variety of software to help us accomplish daily tasks)
-Experience in CRM such as ActiveCampaign (preferred, but not required)
– A good communicator in the English language. You will need to be able to jump on calls with people and speak clearly in English. You will also need to write clear communications to members and our tech team if any problems arise.
-Someone with a good sense of humor! ????
If you think you are the right person for this role, we would love to hear from you.
Please send your resume along with a custom cover letter outlining any onboarding/customer service experience you have and explain why we should hire you.
Regards,
Mercelin
APPLY FOR THIS JOB:
Company: Tennisgear Management Pty Ltd
Name: Mercelin Mendita
Email: