Company overview:
Marbella Lane is a leading vacation rental property management company dedicated to providing exceptional experience for the guests and home owners alike. We pride ourselves on delivering top-notch customer service and ensuring memorable stays for our guests.
Job Description:
As a Customer Service Representative at Marbella Lane, you will play a vital role in ensuring guests have a seamless and enjoyable stay at our vacation rentals. You will be the primary point of contact for guests and property owners, addressing inquiries, resolving issues and maintaining a high level of customer satisfaction.
Responsibilities
Guest relations:
Respond promptly and professionally to guest inquiries and concerns via phone, email and online platforms.
Provide information about our vacation rental properties, amenities and local attractions.
Assist guests with reservations, check-in and check-out processes.
Issue Resolution:
Effectively address and resolve guest concerns, maintenance issues and other inquiries to ensure a positive experience.
Coordinate with maintenance and housekeeping teams to ensure prompt resolutions of issues and smooth operation.
Property Owner Communication:
Maintain regular communication with property owners with regards to property maintenance and addressing any owner-specific concerns or questions.
Reservation Management:
Manage reservations, processing bookings and ensuring accurate information is provided to guests.
Customer Feedback:
Collect and analyze customer feedback and reviews to identify areas of improvement and implement strategies to enhance over customer satisfaction.
Administrative Tasks:
Perform various administrative tasks, including record keeping, expense/data entry and maintaining accurate and up-to-date owner information.
Conducting research and gathering information to address customers’ concerns or questions.
Qualifications:
Previous experience in customer service, hospitality or property management is preferred.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a proactive approach to guest and owner satisfaction.
Prior experience in vacation rental property management is a plus.
Previous experience or knowledge in property management system is a plus.
Ability to multitask and prioritize in a fast-paced environment.
APPLY FOR THIS JOB:
Company: Lean Discovery Group
Name: Alison Ding
Email: