*** Read through the entire description to be considered for the job ***
You must have Australian e-commerce account experience to be considered. DO NOT APPLY IF YOU DON’T HAVE THE RELEVANT EXPERIENCE.
Mandarin speaking is highly preferred.
Our organization is looking for a skilled Customer Service Representative to become a part of our team
This Job Will include:
-Building relationships with clients to understand what products/ services they are looking for
-Communicating with the rest of the team about important information about certain clients
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This is a 40hrs full-time position(Monday to Friday): We are hiring for in AEDT(Sydney) 9 am-5:30 pm (30mins lunch break), and Weekends and Public holidays depending on the roster.
We are seeking a friendly, energetic, and dedicated CSR to join our team. The ideal candidates will have excellent communication skills, be detail-oriented, and have a passion for customer service. As a CSR, you will be responsible for handling customer inquiries and concerns via phone, email, and chat. You will also be responsible for processing orders, tracking shipments, and ensuring customer satisfaction. Additional responsibilities may include:
Answering customer inquiries about products, services, and pricing
Providing support for product returns and exchanges
Troubleshooting customer issues and providing solutions
Maintaining accurate customer records and order history
Collaborating with other team members to ensure seamless customer service
Upselling products and services to customers when appropriate
Requirements:
Computer and headset
Access to fast-speed internet
Excellent communication skills, both written and verbal
Strong problem-solving and critical-thinking skills
Ability to work in a fast-paced environment
Proficient in Microsoft Office and other computer skills
Ability to work well in a team environment
5~10 years of experience in customer service or related field
Training will be provided and a paid probation period of 30 days will be in effect
Please send your Resume to
APPLY FOR THIS JOB:
Company: PHYREM LLC
Name: Kieren Mihelic
Email: