Online Presence Specialist for Wholesale Distributor

Position Overview:
We are seeking an experienced Online Presence Specialist to join our team as a wholesale distributor. This role is pivotal in establishing and maintaining a strong online presence for our business. The ideal candidate will possess a combination of technical expertise, customer service skills, and creative flair to effectively manage our online platforms and engage with our customer base. If you are passionate about the digital landscape and have a keen eye for optimising online business strategies, we encourage you to apply.
Responsibilities:
– Order Processing: Efficiently process incoming orders from various online platforms, ensuring timely and accurate fulfilment.
– Customer Service: Provide exceptional customer service to new customers, addressing inquiries, resolving issues, and maintaining a positive customer experience.
– Customer Queries: Respond promptly and professionally to customer queries, feedback, and concerns to build trust and foster strong relationships.
– Amazon Store Development: Manage and develop our presence on Amazon, optimising product listings, tracking sales performance, and implementing strategies to increase visibility and sales.
– TikTok Shop: Establish and maintain a TikTok shop, creating engaging content, fostering a community, and driving traffic to our products.
– Social Media Management: Handle and curate content for Instagram and Facebook accounts, ensuring consistent branding, engaging posts, and timely responses to followers.
– Email Marketing: Utilise Mail Chimp or similar platforms to design and execute effective email marketing campaigns, including newsletters, promotions, and product updates.
– Online Industry Expertise: Stay up-to-date with the latest trends, tools, and best practices in the online industry, and apply this knowledge to enhance our business strategies.
Requirements:
– Previous experience in e-commerce, online marketing, or a related field is essential.
– Proven ability to manage and grow an Amazon store, TikTok shop, Instagram, and Facebook accounts.
– Familiarity with email marketing platforms, particularly Mail Chimp.
– Excellent communication and customer service skills, with the ability to interact professionally with customers and team members.
– Strong attention to detail and organisational skills to manage multiple tasks simultaneously.
– Creative mindset to develop engaging content and campaigns that resonate with the target audience.
– Proficiency in data analysis to measure performance and make data-driven decisions.
– Ability to work independently, take initiative, and be proactive in problem-solving.
Join our team and help us take our wholesale distribution business to new heights with a powerful online presence that attracts and delights customers worldwide. If you’re passionate about online marketing and e-commerce, apply