Online Receptionist

Online Receptionist at PastrunL Medical Group

Position: Online Receptionist

Experience Required: Minimum 2 years

Starting Rate: $4 per hour

Shift: Graveyard shift, Monday to Friday, 8 hours per day (CST time)

Company Overview:
PastrunL Medical Group is a reputable medical organization dedicated to providing exceptional healthcare services. As an Online Receptionist, you will play a crucial role in ensuring smooth communication and efficient assistance for our patients.

Qualifications:

> Minimum of 2 years of experience in a similar role
> Proficiency in English, with excellent communication skills
> Strong customer service background, particularly in dealing with patients/clients
> Ability to engage proactively and enthusiastically with clients
> Exceptional multitasking and scheduling abilities
> Confidence, assertiveness, and a can-do attitude
> Comfortable working independently during the graveyard shift
> Commitment to maintaining confidentiality and security of sensitive information

Responsibilities:

• Engage with clients/patients via email, chat, and video calls
• Assist with inquiries, appointments, and follow-ups
• Schedule appointments and manage calendars efficiently
• Handle difficult or irate clients with professionalism and empathy
• Maintain confidentiality and security of patient information
• Work independently in a remote environment with minimal supervision

Benefits:
> Opportunity for career growth within a reputable medical group.
> Performance-based pay increases, with a generous CEO known for recognizing and rewarding exceptional performance.
> Comprehensive training provided to familiarize yourself with our company’s workflow and procedures.

Application Process:
To apply, please follow the instructions below:

Send the following information in this specific format:
1.) Name & number of years of experience working online
2.) Resume & cover letter
3.) Link to a video (not exceeding 8 minutes) addressing the questions provided below.

Video Instructions:

Your video should include:
a. A brief self-introduction
b. Can you tell us about your experience working in customer service or as a receptionist?
c. How comfortable are you with using online communication tools such as email, chat, and video calls?
d. How do you prioritize and manage multiple tasks when handling inquiries from clients or customers?
e. Can you share an example of a time when you had to handle a difficult or irate customer online? How did you resolve the situation?
f. How do you maintain professionalism and a friendly demeanor in written communication with clients or customers online?
h. Are you comfortable working independently in a remote environment, or do you prefer more direct supervision?
i. Outside of work, what hobbies or activities do you enjoy that you believe contribute to your ability to provide excellent customer service?
j. How can we be assured of your commitment to staying with our company?

Note: Applicants who fail to follow the format will be automatically rejected. The video will serve as the interview, so make sure to showcase your skills and personality effectively.

Join PastrunL Medical Group and be part of a dynamic team dedicated to providing excellent patient care. Apply now and seize this opportunity for a fulfilling career!