Online Store General Manager

We are seeking an experienced individual to join our small team as an Online Store General Manager. This role suits someone passionate about e-commerce, skilled in customer support, effective in leadership, and driven to lead operations in a fast-paced setting. It’s a full-time position.

IMPORTANT: PLEASE READ THE ENTIRE JOB DESCRIPTION, FOLLOW ALL INSTRUCTIONS, AND ANSWER ALL QUESTIONS FOR YOUR APPLICATION TO BE CONSIDERED.

There will be an initial 2-month trial period.

Main duties include:
• Oversee the day-to-day operations of our online store and vendor relationships
• Handle customer communication, issue resolution, and order management
• Lead a small team, monitor performance, and provide support and mentorship
• Solve problems, refine processes, and collaborate with other teams
• Assist in developing and implementing marketing and sales strategies to drive traffic and sales
• Maintain the e-commerce platform for optimal user experience and functionality

Qualifications:
• A Bachelor’s degree in Business, E-commerce, or related field (or equivalent experience)
• At least 2+ years of experience in E-commerce operations, with a preference for a managerial role
• Proficiency in Shopify platform and relevant software (e.g. Google Workspace, ClickUp, Airtable)
• Strong leadership skills to motivate and guide teams effectively
• Strong organizational, multitasking skills, and problem-solving abilities 
• Outstanding communication and interpersonal skills
• Ability to thrive in a fast-paced environment
• Additional Marketing and HR experience is a plus but not strictly required

Communication and meetings will be primarily conducted through voice chat (Google Meet) and Slack.

Before we proceed, here are a few things we’d like to confirm:
• We will pay you every week via Remitly to start
• Your work schedule will consist of 40 hours per week
• You will send report at the end of your shift every day (this is a must) with the following questions answered:
—What did you do today? (detailed description)
—What issues did you run into?
—Is there anything I can help you with?

If you’re okay with the above, please reply with “I AGREE TO ALL TERMS” and answer the following questions in complete sentences, using proper grammar and punctuation (please answer in number format instead of in paragraphs):

1. Give a brief overview of your background in E-commerce Operations and what your main responsibilities have been.
2. How large of a team have you managed before?
3. Have you worked with Shopify before?
4. How fast is your internet?
5. Do you have a reliable computer?
6. Do you have another job or commitment?
7. Do you experience power outages and/or internet issues? If so, how many times a week/month, and what backup plans do you have in place?
8. Do you drink coffee? If so, what is your favorite type?

Please write “I AM YOUR COFFEE ECOM GM” in the SUBJECT LINE to indicate that you have read the entire job description.

Please also include your cover letter and resume.