Operation Associate

What you’ll do:
? Update and maintain KPIs to monitor operational performance and identify areas for
improvement.
? Analyze data to identify trends, patterns, and areas for improvement.
? Generate regular reports and dashboards to provide insights into key operational metrics.
? Update and manage inventory records, ensuring accuracy and timely updates.
? Coordinate and upload manual shipments to the Shipstation platform to facilitate smooth order
processing and inventory updates.
? Handle order-related processing
? Monitor and track UPS shipments, providing regular updates and comparisons to ensure efficient
delivery.
? Upload and manage FedEx and UPS invoices, ensuring accurate billing and timely payments.
? Managing the ClickUp RMA (Return Merchandise Authorization) Board, overseeing the
processing and resolution of product returns.
? Log refunds and manage refund sheets to track and reconcile financial transactions.
? Handle various recurring reporting tasks and ad hoc operational duties as required.
? Provide general administrative support to the operation manager as needed.
? Maintain and organize relevant documentation, records, and files.
? Assist in creating and updating standard operating procedures (SOPs) for operational processes.
? Design and improve internal workflows that facilitate transparency and operational efficiency

The ideal candidate has:
? 2+ years in an operational role with proven experience in operations or a similar role, with a track
record of successful project management and reporting.
? Strong analytical and problem-solving skills, with a keen eye for detail.
? Excellent organizational and time-management abilities to handle multiple tasks and meet
deadlines.
? Exceptional analytical skills with the ability to use data to drive business decisions
? Effective communication skills to collaborate with cross-functional teams
? Self-motivated and proactive, with the ability to work independently and as part of a team.
? Adaptability and willingness to take on various operational responsibilities as needed.
? Excellent organizational skills with a keen eye for detail.
? Team player with the capacity to work independently and take initiative.
? Project management, communication, and organizational skills
? Comfortable working in a fast-paced and energetic environment
? Proficient in G Suite (Spreadsheets, Docs, and Drive)