Operation Manager

Job Title: Operations Manager
Location: Remote (Must be available during US business hours)
Employment Type: Full-time

Company Overview:
RealCheeky is at the forefront of technology in the real estate sector, developing innovative solutions to revolutionize how real estate professionals operate. Our flagship product, Agent SideKick, is a digital assistant designed to enhance the productivity of real estate agents by automating routine tasks and optimizing client interactions. As we continue to expand the capabilities of Agent SideKick, we are seeking a meticulous and organized Operations Manager to streamline our internal processes and ensure our team executes projects at the highest level.

Job Description:
The Operations Manager will play a pivotal role in overseeing the operational aspects of RealCheeky, ensuring that our internal processes are efficient and well-documented. This position involves managing the operational team, updating and writing SOPs, and laying the groundwork for process execution before development begins on new features. The ideal candidate will be highly detail-oriented, organized, tech-savvy, and capable of manually executing tasks as needed, including direct coordination of services such as home inspections or listing photo shoots.

Responsibilities:
Revamp and implement standard operating procedures (SOPs) for the company to enhance efficiency and effectiveness within the organizational structure. This involves optimizing operational processes through flowcharting and improving communication channels to ensure efficient information exchange.
Manage daily operations, coordinating closely with the internal teams to align operational strategies with ongoing projects, and fulfillment of our products and services.
Conduct thorough research and analysis to outline detailed processes and actions for the ordering processes with the external vendors we work with to provide products and services to the real estate agents we support.
Personally engage in manual processes when necessary, such as coordinating home inspections and listing photo shoots on behalf of agents using our tool.
Ensure all team members are executing tasks in accordance with company standards and achieving optimal performance levels.
Utilize project management tools like Trello and Miro, and CRM systems such as GoHighLevel, to monitor projects and maintain seamless communication across departments.
Provide leadership, direction, and support to the operations team, fostering a collaborative and productive work environment.
Regularly report to senior management on progress, challenges, and the overall health of the operations.

Requirements:
Proven experience as an Operations Manager or similar leadership role, with a strong background in process management.
Exceptional organizational and detailed planning skills with the ability to manage multiple projects simultaneously.
Proficiency in technology, especially tools related to project management (Trello), Google Suite (internal workspace) and CRM/workflow automation (GoHighLevel).
Excellent communication skills in English, both verbal and written.
Ability to work during US business hours.
Hands-on experience in coordinating and executing operational tasks.
Knowledge of the real estate industry is highly advantageous.
Bachelor’s degree in Business Administration, Operations Management, or equivalent work experience.

Benefits:
Competitive salary and performance incentives.
Flexible work environment.
Opportunities for professional growth and development.
Be part of an innovative team that’s transforming the real estate industry.

How to Apply:
Interested candidates should submit a video introduction along with their resume, detailing their experience related to the job and why they are the best fit for the position.
Join RealCheeky and help shape the future of real estate technology. We look forward to your application and hopefully welcoming you to our team!