Operational Support Specialist

JOB RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

•Technical Support: Become a subject matter expert in core software management, maintenance, and use to provide general troubleshooting and resolve intermittent issues for team members.
•SaaS License Management: Manage license activation and removal to mitigate unnecessary spend
•Administrative Support: Provide administrative assistance to the operations team, including data entry, file management, and scheduling.
•Process Coordination: Coordinating and monitoring various operational processes, ensuring they align with established procedures and timelines.
•Documentation Management: Develop and maintain comprehensive documentation of operational processes, data flow, and standard operating procedures (SOPs) for future reference and continuous improvement.
•Data Analysis: Collaborate with team members to gather and analyze operational data, providing insights to support decision-making and process optimization.
•Conduct Audits: Audit various processes and create logs of relevant data to serve as central repositories and report findings
•Cross-Functional Collaboration: Work closely with different departments to understand operational needs and provide support in achieving operational objectives.
•Project Support: Assist in project management tasks, such as project tracking, status reporting, and milestone monitoring.
•Process Improvement: Continuously identify opportunities to improve operational processes, suggesting enhancements to increase efficiency and effectiveness.
•Client Onboarding: Support the client onboarding process by coordinating with relevant teams to ensure a smooth and efficient transition.

EXPERIENCE AND SKILLS REQUIRED:
•Must have 3+ years experience in lead generation, operations, continuous improvement, technical support, or a similar role.
•Setting up complex G-sheet equations is required
•Experience with SmartLeads is great but not required
•Strong analytical skills with a keen eye for detail to ensure data accuracy and quality
•Familiarity with data analysis and visualization tools and techniques
•Capable of quickly mastering new software technologies like Smart Leads Name cheap, cloudflare, + more software tools
•The ability to work independently and collaboratively as part of a team
•Ability to multitask and prioritize effectively, managing a high volume of requests with varying levels of urgency
•Strong organizational skills
•Strong time and task management skills
•Strong change management skills, flexibility, and adaptability
•Strong problem-solving skills with the ability to identify and solve problems efficiently and effectively
•Strong technical skills and fluency with spreadsheets (Excel, G Sheets)
•Familiarity with using email and CRM platforms
•Excellent written and verbal communication skills
•Familiarity with lead generation processes and an understanding of marketing and sales principles will be advantageous.
•A client-centric approach with a strong commitment to ensuring client satisfaction.
•Resourcefulness in identifying and resolving operational challenges.

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TECH REQUIREMENTS:
Computer – at least i5 or equivalent with 8gb RAM
Internet Speed – At least 50 MBPS Download speed

Job Type: Full-time
Schedule: Monday to Friday 8:00 AM – 5 PM EST // Monday to Friday 8:00 PM – 5 AM PHT
Salary Range: Php 40,000-50,000 monthly, Depending on experience

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APPLICATION INSTRUCTION:

1. Please send an email to Click to view with the Subject: “I am your next CAI Operations Support Specialist”

2. Then, please share a couple of paragraphs describing why you’d be good for this position, and

3. Please share the link to your resume (don’t skip this step or we will not accept your application!).

4. Please also include your mobile phone and Viber contact number (We will provide updates regarding your application here) to speed up the application process. Thank you.